Kekoa Espino
Yuma,AZ
Summary
Responsive and hardworking Security Supervisor trained in conflict resolution, patrol and security planning. Accomplished in running tight shifts with minimal incidents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guard Supervisor
Deployed Services
05.2023 - Current
- Increased efficiency of guard operations by implementing new technology solutions for monitoring and reporting.
- Maintained a safe and secure environment by proactively addressing potential threats and incidents.
- Achieved high levels of client satisfaction through consistent professionalism and effective supervision of guard teams.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Security Guard/ Team Lead
Deployed Services
09.2022 - 04.2023
- As a guard I helped keep a safe environment for ourselves and others.
- Created positive employee relationships through communication and training.
- Kept work area clean and neat for myself and others.
- As Team Lead I’ve learned to conduct paper work, schedules and any shift change.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Checked identification of persons entering the facility to eliminate unauthorized visitors.
- Trained new team members by relaying information on company procedures and safety requirements.
Associate
Cold Stone
04.2022 - 09.2022
- Arranged and stocked new merchandise following placement directions
- Answered phones to help customers and resolve basic concerns
- Followed cleaning and sanitation guidelines to meet health requirements
- Answered customer questions and provided store information
- Managed a cash drawer as well as handling cash/card payments
- As a key holder I served to the customers in a timely and accurate manner.
Team Lead
Walmart
09.2021 - 03.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Audited team performance and compliance with Type and Type standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Associate
Walmart
07.2020 - 09.2021
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- I had a very active role as communicating and negotiating conflict resolutions with customers.
- I have conducted the ability to realize when a person is not telling the truth or up to no good.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Utilized customer feedback to improve product offerings.
- Trained and mentored junior staff on customer service strategies and techniques.
- Managed efficient cash register operations.
Associate
Advanced Call Center Technologies
12.2019 - 01.2020
- Managed high-volume call center, prioritizing tasks and ensuring prompt assistance for users.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Answered up to Number incoming calls in busy, fast-paced global call center.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Associate
In-N-Out Burger
07.2018 - 08.2020
- Trained new team members in cash register operation, stock procedures and customer services
- Built and maintained relationships with peers and upper management to drive team success
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements
- Answered customer questions and provided store information
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Education
High School Diploma -
Cibola High School
Yuma, AZ05.2019
Skills
- Oral communication
- Customer interaction
- Time Management
- Appointment Scheduling
- Verbal and Written Communication
- Work Planning and Prioritization
- Shift Scheduling
- Computer skills
- Teamwork and Collaboration
- Experience in Leadership
- Money Management
- Customer service
Certification
CPR Certified
Unarmed Guard Card
Timeline
Guard Supervisor
Deployed Services
05.2023 - Current
Security Guard/ Team Lead
Deployed Services
09.2022 - 04.2023
Associate
Cold Stone
04.2022 - 09.2022
Team Lead
Walmart
09.2021 - 03.2022
Associate
Walmart
07.2020 - 09.2021
Associate
Advanced Call Center Technologies
12.2019 - 01.2020
Associate
In-N-Out Burger
07.2018 - 08.2020
High School Diploma -
Cibola High School