Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ke’la King

Decatur,GA

Summary

Customer-focused and results-driven professional with extensive experience in customer service, teaching, and project management. Proven expertise in building relationships, solving problems, and increasing customer satisfaction. Strong ability to handle money, articulate product benefits, and provide tailored solutions to meet customer needs. Adept in both call-center and retail store environments. Experience in bio-surveillance, front desk operations, and healthcare coordination.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Teacher

Primrose Schools
Smyrna , GA
08.2023 - Current
  • • Create and maintain a nurturing and safe environment for infant development, including social, emotional, physical, and cognitive growth through tailored activities.• Develop individualized curriculum plans and engage in consistent communication with parents about child milestones and progress.• Collaborate with colleagues and provide mentorship to assistant teachers to ensure adherence to health and safety standards and facilitate effective classroom management.

*Bio-Surveillance Specialist

Xwell
Atlanta, GA
07.2021 - 08.2023
  • Engaged with international travelers, encouraging voluntary participation in pathogen surveillance through sample collection.
    •Collected and analyzed wastewater samples to track pathogens, contributing to CDC initiatives.
    •Fostered a welcoming atmosphere, ensuring professionalism in all passenger interactions.
    •Collaborated with management and staff to improve team dynamics and operational efficiency.
    •Participated in training to stay current on CDC health policies and safety protocols.
    •Maintained facility cleanliness, ensuring adherence to health and safety regulations.

Project Manager

Lo Splendore Spa
Decatur, Georgia
10.2020 - 06.2022
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

•Led multiple projects, ensuring completion on time and within budget while meeting or exceeding client expectations.
•Coordinated cross-functional teams and managed internal and external stakeholder relationships.
•Developed and monitored project timelines, assessed risks, and managed project budgets effectively

Front Desk Administrator

The fashion hustle
Atlanta, GA
08.2017 - 11.2021
  • Established rapport with clients, providing exceptional customer service to enhance guest experiences.
  • Scheduled appointments using internal software, optimizing front desk operations.
  • Managed a multi-line phone system, responding to inquiries and directing calls appropriately.
    •Reconciled accounts, processed credit transactions, and resolved financial discrepancies.
    •Implemented filing systems for better organization, improving service efficiency.
    •Managed purchase requisitions for office supplies and vendor relationships.

Education

Bachelor of Science - Health Sciences

Western Governors University
Salt Lake City, UT
08-2025

Associate of Science - Business Management

Georgia Piedmont Technical College
Clarkston, GA
05-2016

Skills

  • Lesson development Group and individual instructionSubject matter expertiseDiverse learning styles Leadership Skills Risk Assessment Team Player Excellent Time Management Skills Conflict Management Microsoft Office Public Speaking Analytical Thinker Detail Oriented Negotiation Skills Patience Goal Oriented Communication Collaboration Mentoring Classroom Management

Certification

  • Esthetician Certification** – Paul Mitchell The School, Atlanta, GA
  • Basic Life Support/ CPR Certification10-hr Health and Safety Certification

References

References available upon request.

Timeline

Lead Teacher

Primrose Schools
08.2023 - Current

*Bio-Surveillance Specialist

Xwell
07.2021 - 08.2023

Project Manager

Lo Splendore Spa
10.2020 - 06.2022

Front Desk Administrator

The fashion hustle
08.2017 - 11.2021

Bachelor of Science - Health Sciences

Western Governors University

Associate of Science - Business Management

Georgia Piedmont Technical College
Ke’la King