Kelbie Badeaux
New Iberia,LA
Summary
Organized professional with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Server Manager
Janes seafood and chinese
New Iberia, LA
09.2017 - Current
- Supervised daily operations for front-of-house staff at a busy seafood and Chinese restaurant.
- Trained new servers on menu items and customer service best practices to enhance team knowledge and service quality.
- Resolved customer complaints to ensure satisfaction and foster a positive dining experience.
- Investigated and resolved complaints about food quality, service, or accommodations to uphold restaurant standards.
- Collected cash sales from employees to ensure accurate distribution of tips to each server after their shift. from employees to properly tip each server after shift.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
Hairstylist
Myself
New Iberia, AL
02.2018 - 11.2024
- Consulted with clients to determine desired hairstyles and preferences.
- Provided expert hair cutting, coloring, and styling services tailored to individual needs.
- Maintained a clean and organized workstation for optimal client experience.
- Advised clients on hair care products and maintenance routines for healthy hair.
- Developed strong client relationships through personalized service and consultation.
- Implemented sanitation protocols to ensure a safe environment for clients and staff.
- Provided friendly greetings to create a positive atmosphere, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Pre-booked future appointments to increase repeat business.
- Managed cash register transactions during checkout process.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Education
Cosmetology License -
Cosmetology Training Center
Lafayette, LA 08.2016 - 12.2017
Skills
- Menu knowledge
- Customer service
- Complaint resolution
- Staff training
- Team collaboration
- Time management
- Sanitation practices
- Client relationship building
- Trend awareness
- Appointment scheduling
- Client consultations
- Promotional strategies
- Effective communication
- Problem solving
- Attention to detail
- Adaptable learning
Timeline
Hairstylist
Myself
02.2018 - 11.2024
Server Manager
Janes seafood and chinese
09.2017 - Current
Cosmetology License -
Cosmetology Training Center
08.2016 - 12.2017