Kelby Hough
Odessa
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager
Republic Services
09.2023 - Current
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed asset inventory to achieve timely and accurate delivery of equipment and services.
- Displayed financial responsibility through P&L management.
Territory Executive
Republic Service
04.2018 - 09.2023
- Build and maintain relationships with drill site managers, completion foreman, and production foreman in order to increase sales
- Work as a team with dispatch, operation, sales, and operations department to ensure excellent quality services to our customers in the oil and gas industry
- Use salesforce to track opportunities
- Lead P&L calls for my divisions
Sales Coordinator/ Training Instructor
Swagelok Oklahoma West Texas
01.2016 - 04.2018
- Established and maintained relationships with downstream and midstream companies to ensure success of their projects
- Take incoming orders from customers, as well as generating quote requests
- Assist regional salesman with day-to-day actives
- Setting up appointments, scheduling customer training, and helping with deliveries
- Make cold calls to establish new business and making outbound calls to current customers
- Assist walk-in customer at the counter
Education
Bachelor of Science - Agricultural & Applied Economics
Texas Tech University
Lubbock, TX05.2015
Skills
- Customer service
- Attention to detail
- Time management
- Team player
- Problem-solving
- Prospecting
- Financial management
- Planning and implementation
- Budgeting and cost control
Timeline
Operations Manager
Republic Services
09.2023 - Current
Territory Executive
Republic Service
04.2018 - 09.2023
Sales Coordinator/ Training Instructor
Swagelok Oklahoma West Texas
01.2016 - 04.2018
Bachelor of Science - Agricultural & Applied Economics
Texas Tech University
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