Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelcey Bowman

North Bend

Summary

Experienced professional with a proven track record in customer service and team leadership at Mini Pet Mart as well as Embellish Salon. Skilled in decision-making and problem-solving, I helped enhance team efficiency and fostered a positive work environment. Utilized training initiatives and effective inventory management, ensuring optimal operations and customer/client satisfaction.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Mini Pet Mart
10.2019 - Current
  • Coordinated schedules and resources to enhance team efficiency and workflow.
  • Supported staff training initiatives to foster team development and knowledge sharing.
  • Contributed to inventory management by tracking supplies and requesting replenishments.
  • Participated in meetings to discuss project updates and address operational challenges.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Bartender

The Lounge
11.2013 - 06.2015
  • Provided exceptional customer service in high-volume bar environment, ensuring guest satisfaction and repeat business.
  • Developed extensive knowledge of cocktails, spirits, and wine pairings to enhance guest experience and recommendations.
  • Trained new bartenders on best practices for drink preparation and customer interaction, improving team efficiency.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Salon Coordinator

Embellish Salon And Spa
08.2012 - 06.2015
  • Coordinated daily salon operations, ensuring seamless client experiences and efficient service delivery.
  • Managed appointment scheduling and calendar systems to optimize stylist availability and reduce wait times.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
  • Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
  • Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.

Education

Bachelor of Arts - Elementary Education

Rogue Community College
Medford, OR

High School Diploma -

North Bend High School
North Bend, OR
06.2010

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Workload management
  • Problem-solving
  • Conflict resolution

Timeline

Assistant Manager

Mini Pet Mart
10.2019 - Current

Bartender

The Lounge
11.2013 - 06.2015

Salon Coordinator

Embellish Salon And Spa
08.2012 - 06.2015

Bachelor of Arts - Elementary Education

Rogue Community College

High School Diploma -

North Bend High School

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