KELCI MCCLARY-DAVIS
Houston
Summary
Compassionate nursing student with experience in fast-paced, client-focused settings. Skilled in communication and relationship-building through empathy and active listening. Focused on applying interpersonal skills and a commitment to mental health care in a Patient Care Technician role, enhancing patient safety and emotional well-being.
Overview
8
8
years of professional experience
Work History
Owner and operator
My Salon Suites Bellaire
Bellaire
01.2022 - 02.2023
- Adapted to diverse client needs, fostering positive relationships through empathy, professionalism, and strong communication.
- Maintained accurate scheduling and records, ensuring efficient operations and client satisfaction.
- Managed time effectively in fast-paced environments, prioritizing tasks to meet client needs.
Executive Assistant
Ceron Hair Studio
Houston
04.2019 - 11.2021
- Handled client inquiries through phone and email, ensuring timely and effective communication.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction levels.
- Developed innovative solutions that improved team collaboration and project outcomes.
Executive Assistant
The Upper Hand Salon
Houston
03.2017 - 03.2019
- Coordinated staff schedules to optimize coverage during peak periods, ensuring smooth operations.
- Delegated tasks among team members based on strengths and workloads, improving team efficiency.
- Managed telephone and email inquiries for salon owners, enhancing client communication and service flow.
- Implemented marketing strategies to increase client base and overall revenue.
Host, To-go Receptionist, Cashier
Gringos Mexican Restaurant
Pearland
02.2015 - 01.2017
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Coordinated waitstaff to optimize workload distribution across restaurant sections.
- Trained new hostesses on procedures and policies to ensure consistent guest experience.
- Cross-trained as To-go cashier to enhance service efficiency during busy shifts.
Education
Bachelor of Science - Nursing
Chamberlain University
Pearland, TX09-2027
Associate Degree - Science
San Jacinto College
01-2017
Skills
- Patient care
- Scheduling efficiency
- Time management
- Active listening
- Conflict resolution
- Decision making
- Problem-solving
- Organizational growth
- Professional ethics
Awards
- SkillsUSA State, Texas College Post-Secondary- 1st Place in Customer Service
- SkillsUSA, National Competition-Placed Top 10 in Customer Service
- Outstanding Level 1 Student Recognition
- Member of National Technical Honor Society
- Member of Phi Theta Kappa
Timeline
Owner and operator
My Salon Suites Bellaire
01.2022 - 02.2023
Executive Assistant
Ceron Hair Studio
04.2019 - 11.2021
Executive Assistant
The Upper Hand Salon
03.2017 - 03.2019
Host, To-go Receptionist, Cashier
Gringos Mexican Restaurant
02.2015 - 01.2017
Bachelor of Science - Nursing
Chamberlain University
Associate Degree - Science
San Jacinto College