Kelci Philpot
New Richmond,OH
Summary
Enthusiastic Call representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Outbound calls and Inbound and training in More. Motivated to learn, grow and excel.
Teacher with over 4 years of successful experience in Teaching and Educating small children. Recognized consistently for performance excellence and contributions to success in Childcare industry. Strengths in Childcare and Call representative backed by training in Cosmetolgy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
OHC
06.2024 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Preformed blood draws and processed in the in house lab
Medical Assistant
Brightview
09.2020 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Teacher Aid
Youthland Academy
08.2017 - 09.2020
- Assisted teachers with supervision and care of group of 9 children.
- Assisted and mentored students in groups of up to 9 by reviewing lesson teachings and educating.
Environmental Science
Anderson Mercy
11.2016 - 08.2017
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
Education
High School Diploma -
New Richmond High School
New Richmond, OH05.2017
Diploma - Cosmetology
Grant Career Center
Bethel, OH05.2017
Skills
- Operational improvement
- Relationship development
- Team building
- First Aid/CPR
- Problem resolution
- Telephone reception
- Greeting customers
- Team management
- Organization
- Communications
- Customer service
- Client notes
- Front desk operations
- Customer assistance
- Blood draws
- Data entry
- HIPAA compliance
- EMR / EHR
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid/CPR Certified
- BLS
Timeline
Medical Assistant
OHC
06.2024 - Current
Medical Assistant
Brightview
09.2020 - 04.2024
Teacher Aid
Youthland Academy
08.2017 - 09.2020
Environmental Science
Anderson Mercy
11.2016 - 08.2017
High School Diploma -
New Richmond High School
Diploma - Cosmetology
Grant Career Center
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