Summary
Overview
Work History
Education
Skills
Timeline
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Kelcie Brown

Soddy Daisy,TN

Summary

Utilizes my communication and customer service skills to develop positive relationships with team members and business partners. Provides a positive and self-driven attitude in a fast-paced, changing environment. Committed to building additional knowledge while providing leadership to motivate and empower peers.

Overview

7
7
years of professional experience

Work History

Eligibility Specialist

Unum
08.2022 - Current
  • Key Performance Leader in Metrics
  • Assisted in Excel Tasks to help defect issues
  • Participated in group huddles to provide a better experience for our customers
  • Took lead in Tech Tank Project

Customer Service Representative

Unum
05.2021 - 08.2022
  • Multiple Voice of the Customer Awards
  • Received MVP awards in January and June
  • Hosted Multiple Job Shadows for Peers

ChildCare Director

Hamilton County Department Of Education
09.2017 - 05.2021
  • Balanced a fast-paced environment
  • Managed and mentored employees

Education

Bachelor of Science - Early Childhood Education

Tennessee Tech University
05.2021

Associate of Science -

Chattanooga State Community College
Chattanooga, TN
05.2018

Skills

  • 2 years in Eligibility Specialist Role
  • 2 years of Fineos experience
  • 2 years of Navilink experience
  • 1 year experience in Voluntary Benefits Customer Service Role
  • Proficient in Microsoft Word, Excel, and Access
  • Highly organized
  • Time Management Skills
  • Attention to detail
  • Problem solving
  • Team Oriented

Timeline

Eligibility Specialist

Unum
08.2022 - Current

Customer Service Representative

Unum
05.2021 - 08.2022

ChildCare Director

Hamilton County Department Of Education
09.2017 - 05.2021

Bachelor of Science - Early Childhood Education

Tennessee Tech University

Associate of Science -

Chattanooga State Community College

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Kelcie Brown