Ke'Lela Opelousas
San Pedro,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in collaborative sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and peers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Massage Envy Spa
10.2021 - Current
- Greeted visitors and customers upon arrival , offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
After-School Program Leader
Right At School LLC
08.2021 - Current
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Coordinated after-school activities contributing to individual student growth and development.
SALES GENERALIST
Victoria's Secret
04.2018 - 10.2021
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Retained excellent client satisfaction ratings through outstanding service delivery.
After-School Program Leader
Urban Compass
10.2019 - 03.2020
- Managing small to large groups of students in a learning environment
- Coordinate with program staff to develop suitable curriculum to engage children and schedule of activities
- Planned, formulated, and assessed goals, policies, and activities designed to implement educational objectives
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Camp Counselor
Wilkinson's Day Camp
04.2016 - 06.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to enjoyable and enriching learning activities for campers.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
SALES ASSOCIATE
Target
07.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
SALES ASSOCIATE
Foot Locker
10.2016 - 04.2017
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Carson, CA05.2024
Associate of Science - Public Health
El Camino College
Torrance, CA05.2022
High School Diploma -
View Park Preparatory Accelerated High School
Los Angeles, CA06.2018
Skills
- Sales Expertise
- Supply Replenishment
- Workshop Leadership
- Customer Relations
- Effective Planning
Certification
- First Aid/CPR Certified
Timeline
Front Desk Clerk
Massage Envy Spa
10.2021 - Current
After-School Program Leader
Right At School LLC
08.2021 - Current
After-School Program Leader
Urban Compass
10.2019 - 03.2020
SALES GENERALIST
Victoria's Secret
04.2018 - 10.2021
SALES ASSOCIATE
Target
07.2017 - 09.2018
SALES ASSOCIATE
Foot Locker
10.2016 - 04.2017
Camp Counselor
Wilkinson's Day Camp
04.2016 - 06.2019
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Associate of Science - Public Health
El Camino College
High School Diploma -
View Park Preparatory Accelerated High School
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