Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KELEN CRISTINA SOUZA DE PAULA

Clermont

Summary

Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

RECEPTIONIST

Navarro Medical Center
Orlando
11.2025 - Current
  • Front desk operations in fast-paced medical center, managing 50+ patient check-ins daily
  • Insurance verification and scheduling, improving patient satisfaction scores
  • Bilingual Portuguese/English communication enhancing patient experience

PHARMACIST – TECHNICAL RESPONSIBLE

Farma Ponte
Sorocaba
12.2019 - 09.2024
  • Oversaw pharmacy operations ensuring 100% ANVISA compliance for 1,500+ SKUs
  • Provided medication counseling to 50+ patients daily, reducing adverse events
  • Managed inventory cutting stock discrepancies 25% via optimized systems
  • Trained 12+ staff on safety protocols, improving team performance 30%

PHARMACIST – TECHNICAL RESPONSIBLE

Drogasil
Sorocaba
12.2017 - 12.2019
  • Directed 8-person team, streamlining workflow to serve 20% more customers daily
  • Implemented inventory controls reducing expired stock by 30%
  • Maintained corporate compliance while building patient trust

PHARMACIST – TECHNICAL RESPONSIBLE

Bifarma
Sorocaba
05.2017 - 11.2017
  • Clinical oversight and patient education in high-volume retail setting
  • Maintained zero medication error record through rigorous safety protocols

PHARMACIST – TECHNICAL RESPONSIBLE

Farma Ponte
Sorocaba
05.2015 - 12.2016
  • Dispensed medications accurately to patients based on prescribed treatments.
  • Consulted with healthcare providers to ensure medication safety and effectiveness.
  • Supervised pharmacy technicians to ensure compliance with regulations and standards.

CUSTOMER SERVICE ASSOCIATE

Metro Pizzaria
Chelsea
07.2009 - 04.2014
  • Managed high-volume orders/deliveries maintaining food safety standards
  • Built repeat customer base through exceptional service

Education

Registered Medical Assistant

Solidaridad Sin Fronteras
Hialeah
10-2025

Bachelor of Pharmacy -

Univ. Vale do Rio Doce
Brazil
01-2006

Teaching Certificate - Primary Education

Instituto Imaculada Conceição
Brazil
01-1999

Skills

  • Medication Safety Counseling
  • Inventory Management
  • Team Leadership
  • Drug Interaction Expertise
  • Patient Education
  • Pharmacy Operations
  • Regulatory Reporting
  • Workflow Optimization

Certification

• Brazilian Pharmacist License, Active
• CPR/First Aid Certified

Timeline

RECEPTIONIST

Navarro Medical Center
11.2025 - Current

PHARMACIST – TECHNICAL RESPONSIBLE

Farma Ponte
12.2019 - 09.2024

PHARMACIST – TECHNICAL RESPONSIBLE

Drogasil
12.2017 - 12.2019

PHARMACIST – TECHNICAL RESPONSIBLE

Bifarma
05.2017 - 11.2017

PHARMACIST – TECHNICAL RESPONSIBLE

Farma Ponte
05.2015 - 12.2016

CUSTOMER SERVICE ASSOCIATE

Metro Pizzaria
07.2009 - 04.2014

Registered Medical Assistant

Solidaridad Sin Fronteras

Bachelor of Pharmacy -

Univ. Vale do Rio Doce

Teaching Certificate - Primary Education

Instituto Imaculada Conceição
KELEN CRISTINA SOUZA DE PAULA