Summary

Overview

Work History

Education

Skills

References

Timeline

KELENDRIA COOK

Arlington

Summary

Dedicated and organized professional with experience in customer service, healthcare support, and facility operations. Recognized for exceptional communication, punctuality, and strong work ethic. Skilled in patient support, administrative tasks, problem resolution, and maintaining high-quality service standards. Seeking a role in a fast-paced environment where reliability and excellent customer service make a meaningful impact.

Authorized to work in the country as a U.S citizen.

Overview

years of professional experience

Work History

Dispatcher

4m Parts

Dallas

09.2025 - Current

Coordinate and schedule delivery routes; ensure orders are accurately picked and packed.
Prepare, verify, and maintain shipping documentation, including invoices, packing lists, and labels.
Maintain detailed records of completed deliveries, customer requests, and service updates.
Communicate ETAs and delivery status updates to customers, drivers, and internal departments.
Support day-to-day logistics operations to ensure timely and accurate order fulfillment.

Healthcare Customer Service Representative

Blue Cross and Blue Shield

03.2024 - 08.2025

Conducted patient assessments, data entry of medical records, and maintained accurate patient information in the system.
Assisted physicians with paperwork for clinical visits and procedures.
Coordinated meetings between clinicians, hospital staff, and other stakeholders regarding healthcare initiatives.
Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Assisted in checking patient's insurance eligibility prior to their appointment.
Updated patient files in accordance with company policy and procedure guidelines.
Adhered to HIPAA regulations when handling confidential patient information.
Verified patient demographic information in order to ensure accuracy of data entry.

Environmental Services Housekeeper

St Francis Hospital

Monroe

06.2022 - 02.2024

Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed a welcoming atmosphere.
Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Followed safety procedures when using chemical agents to clean surfaces or laundry.

Call Center Representative

Fortuna BMC

11.2020 - 04.2022

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Provided accurate information regarding products and services while upselling additional products when appropriate.
Resolved customer complaints in a timely manner to ensure customer satisfaction.

Debt Collector

LHC Solutions

06.2015 - 08.2020

Identified delinquent accounts and contacted debtors to negotiate payment terms.
Analyzed customer financial information and determined appropriate payment plans.
Reconciled discrepancies between customers' accounts and statements of account.