Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelevino Nagi

Fort Worth,TX

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

SWBTS
Fort Worth, TX
02.2024 - Current
  • Addressed customer needs in a timely manner.
  • Inputted guest information into computer system accurately and securely.
  • Provided excellent customer service while upholding company policies.
  • Provided information about hotel amenities, services, and local attractions.
  • Answered phones, responded to inquiries, and took messages.
  • Processed payments accurately and efficiently.
  • Assisted with check-in and check-out procedures for guests.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Resolved customer complaints promptly and courteously.

Housekeeper

SWBTS
Fort Worth, TX
02.2024 - Current
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Emptied trash receptacles throughout the property.
  • Changed bed linens and towels, tidied up rooms.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.

Music Library Assistant

SWBTS
Fort Worth, TX
06.2022 - 03.2023
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Provided reference and reader's advisory services to library patrons.
  • Assisted patrons in locating and checking out library materials.
  • Maintained accurate records of circulation activities including check-ins and outs and overdue items.
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Scanned documents into the library's digital repository system.
  • Assisted in the cataloging of new books and materials.
  • Enforced current library policies fairly with patrons.

Server

SWBTS
Fort Worth, TX
09.2021 - 06.2022
  • Provided excellent customer service to ensure satisfaction.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Stocked service areas with supplies during slow periods.

Education

Masters of Arts in Church Music - Piano

Southwestern Baptist Theological Seminary
Fort Worth, TX
12-2024

Skills

  • Conflict Management
  • Team Oversight
  • Marketing
  • Listening Skills
  • Problem-solving skills
  • Hospitality services
  • Oral and written communications
  • Mail and packages
  • Reservations
  • Bookkeeping
  • Customer Service
  • Front Desk Management
  • Effective Planning

Languages

English
Full Professional
Korean
Professional
Hindi
Limited

Timeline

Front Desk Agent

SWBTS
02.2024 - Current

Housekeeper

SWBTS
02.2024 - Current

Music Library Assistant

SWBTS
06.2022 - 03.2023

Server

SWBTS
09.2021 - 06.2022

Masters of Arts in Church Music - Piano

Southwestern Baptist Theological Seminary

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Kelevino Nagi