Keli Clark-Ormsby
MANLIUS,NY
Summary
At Walgreens, I leveraged my problem-solving skills and expertise in medication dispensing to enhance pharmacy efficiency and patient satisfaction. Skilled in customer service and HIPAA compliance, I significantly improved workflow and inventory management, contributing to a more productive and customer-focused environment. I offered a very flexible schedule at multiple Walgreens locations. I worked extra hours when the pharmacy was ever short staffed or productivity had fallen behind due to demand. I am eager to become certified within the next year. I have been studying for many months now. Unfortunately,Walgreens is currently going through a pharmacy transition with there entire staff of techs & pharmacists at my main location. This has hindered my progress with becoming certified sooner.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Walgreens
Syracuse, NY
10.2023 - 08.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Utilized pharmacy management software to process prescriptions efficiently.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than 150+ daily prescriptions in high-volume Walgreens pharmacy environment.
Education
Architecture And Interior Design -
Syracuse University
Syracuse, NYSkills
- Customer service
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Pharmacy and customer records management
- Stocking shelves
- Receiving incoming supplies
- OTC Recommendations
- Cash Register Operations
- Homeopathic remedies
Timeline
Pharmacy Technician
Walgreens
10.2023 - 08.2024
Architecture And Interior Design -
Syracuse University