Keli Cox
Waddy,KY
Summary
Professional manager with strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in staff supervision, conflict resolution, and inventory management. Strong organizational abilities and effective communication skills ensure smooth operations and high performance.
With experience in all aspects of the restaurant industry, it is truly my passion. Thrive in fast paced envieonment and willing to work any schedule. Always a team player and looking to serve or bartend. Will also consoder management to be versatile in company needs and demamds.
Overview
1
1
Certification
Work History
General Manager
Johnny Carino's Restaurant
Frankfort KY
08 2023 - 11 2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant Manager
Johnny Carino's Restaurant
Frankfort KY
02 2023 - 08 2023
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Conducted performance evaluations and provided constructive feedback to employees.
Lead Bartender/Server
Johnny Carino's Restaurant
Frankfort KY
11 2021 - 08 2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
Shift Manager/Key Holder
Johnny Carinos
Frankfort KY
08 2022 - 02 2023
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Education
GED - General
Scott County High School
05.1994
Skills
- Dependable and Responsible
- Good Telephone Etiquette
- Flexible and Adaptable
- Employee scheduling
- Coaching and mentoring
- Operations management
- Budgeting
- Food preparation and safety
- Staff training/development
- Efficient multi-tasker
Certification
- ServSafe Manager Food Safety
- Responsible Alcohol Training
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Created Store Happy Drink Menu with approval of Area Director.
- Saved $15,000 on fixing parking lot when critical thinking and exhausting measures to have it fixed for $663.00.
Timeline
General Manager
Johnny Carino's Restaurant
08 2023 - 11 2024
Assistant Manager
Johnny Carino's Restaurant
02 2023 - 08 2023
Lead Bartender/Server
Johnny Carino's Restaurant
11 2021 - 08 2022
Shift Manager/Key Holder
Johnny Carinos
08 2022 - 02 2023
GED - General
Scott County High School