Keli McAlister
Elsmere,KY
Summary
Seasoned Supervisor with extensive experience at NorAm International/Bascom Logistics, recognized for exceptional staff management and process enhancement. Proven ability to leverage analytical thinking and team-building skills, leading to measurable increases in productivity. Achieved significant improvements in employee performance and operational efficiency, contributing to a motivating work environment.
Overview
26
26
years of professional experience
Work History
Server
Frisch's Big Boy
Highland Heights, KY
02.2016 - Current
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
- Greeted guests and provided menus.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills and calculate totals.
Supervisor
NorAm International/Bascom Logistics
Hebron, KY
08.2012 - Current
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
- Facilitated training sessions for new employees on company policies and procedures.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager
Quizno's Classic Subs
Florence, KY
05.1999 - 04.2012
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Operated a variety of machinery and tools safely and efficiently.
Education
Associates - Criminal Justice
Beckfield College
Florence, KY11-2013
High School Diploma -
Ryle High School
Union, KY05-2000
Skills
- Team member support
- Hostess support
- Food inspection
- Order delivery practices
- Table resetting
- Daily specials memorization
- Task delegation
- Process monitoring and improvement
- Employee motivation
- Analytical thinking
- Staff management
- Decision-making
- Conflict resolution
- Waste reduction
- Inventory control
- Inventory oversight
- Policy enforcement
- Training and mentoring
- [Software] experience
- Attention to detail
- Safety protocols
- Team building
- Work prioritization
- Customer service
- Shift scheduling
Timeline
Server
Frisch's Big Boy
02.2016 - Current
Supervisor
NorAm International/Bascom Logistics
08.2012 - Current
Manager
Quizno's Classic Subs
05.1999 - 04.2012
Associates - Criminal Justice
Beckfield College
High School Diploma -
Ryle High School
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