Keli Stewart
Merrillville,In
Summary
To excel in my field of sales and customer service.
Overview
24
24
years of professional experience
Work History
Optometric Technician
LensCrafters
10.2019 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Optician
Williams Eye Institute
01.2013 - 09.2019
- Responsible for sales, fitting, dispensing and entering lab orders
- Bill Medicare and Vision Insurances
- Maintaining and ordering frames and accessories in the shop
- Patient Care, moving patients to doctor’s rooms setting up the room the Doctor, and answering any questions that they might have
- Set up dates for surgery, make appointments and answer calls at the front desk
- Maintain inventory
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Optician
Deschamps Eye Care
01.2005 - 01.2013
- My job description is the same as above
- The company was sold and the name has changed
- Same address
Sales Manager
Lenscrafters
01.2001 - 01.2005
- Responsible for sales to increase from year to year
- Mentored staff to achieve sales goals
- Communicate updates with home office
- Human Resources, responsible for hiring
- Strong in customer service
- Payroll
Education
High School Diploma -
South Shore High
Chicago, IL06-1978
Skills
- Visual field testing
- Glaucoma screening
- Insurance processing
- Patient testing
References
- Denise Bobrowski, former co-worker at Deschamps Eye Care, 219-405-4642
- Elizabeth Machaj, present co-worker at Williams Eye Institute, 219-308-6376
- Tia Hoskins, friend and performing arts, 708-203-2227
Timeline
Optometric Technician
LensCrafters
10.2019 - Current
Optician
Williams Eye Institute
01.2013 - 09.2019
Optician
Deschamps Eye Care
01.2005 - 01.2013
Sales Manager
Lenscrafters
01.2001 - 01.2005
High School Diploma -
South Shore High