Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keli Stewart

Merrillville,In

Summary

To excel in my field of sales and customer service.

Overview

24
24
years of professional experience

Work History

Optometric Technician

LensCrafters
10.2019 - Current
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Optician

Williams Eye Institute
01.2013 - 09.2019
  • Responsible for sales, fitting, dispensing and entering lab orders
  • Bill Medicare and Vision Insurances
  • Maintaining and ordering frames and accessories in the shop
  • Patient Care, moving patients to doctor’s rooms setting up the room the Doctor, and answering any questions that they might have
  • Set up dates for surgery, make appointments and answer calls at the front desk
  • Maintain inventory
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.

Optician

Deschamps Eye Care
01.2005 - 01.2013
  • My job description is the same as above
  • The company was sold and the name has changed
  • Same address

Sales Manager

Lenscrafters
01.2001 - 01.2005
  • Responsible for sales to increase from year to year
  • Mentored staff to achieve sales goals
  • Communicate updates with home office
  • Human Resources, responsible for hiring
  • Strong in customer service
  • Payroll

Education

High School Diploma -

South Shore High
Chicago, IL
06-1978

Skills

  • Visual field testing
  • Glaucoma screening
  • Insurance processing
  • Patient testing

References

  • Denise Bobrowski, former co-worker at Deschamps Eye Care, 219-405-4642
  • Elizabeth Machaj, present co-worker at Williams Eye Institute, 219-308-6376
  • Tia Hoskins, friend and performing arts, 708-203-2227

Timeline

Optometric Technician

LensCrafters
10.2019 - Current

Optician

Williams Eye Institute
01.2013 - 09.2019

Optician

Deschamps Eye Care
01.2005 - 01.2013

Sales Manager

Lenscrafters
01.2001 - 01.2005

High School Diploma -

South Shore High

Similar Profiles

CREATE PROFILE
Keli Stewart