KELLANI JOAB
Fort Worth,TX
Summary
A dedicated professional seeking an opportunity a customer service representative making the most extensive office management, communication, record-keeping and accounting skills to contribute to the success of the employer. Demonstrate exceptional customer service skills to the customers and coworkers.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Chicken Salad Chick
Fort Worth, TX
05.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
Assistant Manager
Mcdonalds
Fort Worth, Texas
03.2012 - 12.2022
- Improved customer satisfaction and sales by working with store manager and colleagues
- Encouraged sales associates to cross-sell additional products and services to purchasing customers
- Proactively identified and solved complex strategy problems that impacted sales management and business direction
- Addressed customer issues to ensure quick and successful resolution
- Oversaw daily opening and closing procedures and helped to optimize daily operations
- Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.
Certified Nursing Assistant
Britthaven Nursing Inc
Franklin, NC
10.2008 - 02.2011
- Managed and maintained patients' rooms, shared living areas and nursing stations
- Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion
- Assisted patients with mobility and ambulation throughout facility
- Monitored and recorded patient vital signs, including recording daily inputs and outputs
- Answered patient call lights and requests
- Turned and repositioned patients for comfort and medical safety
- Documented resident records on daily flow sheets.
Education
High School Diploma -
Marianas High School
Norther Mariana Islands06.2004
Skills
- Patient relations
- Quick problem solver
- Understands medical procedures
- Calm and level-headed under duress
- Collecting vital signs
- Inventory management
- Verbal and written communication
- Sales monitoring
- Retail Operations Management
- Excellent multi-tasker
- Team leadership
- Time management
- Organized
- Payment processing
- Cheerful and energetic
- Cash handling accuracy
- Dedicated team player
- Strong communication skills
Timeline
Assistant General Manager
Chicken Salad Chick
05.2023 - Current
Assistant Manager
Mcdonalds
03.2012 - 12.2022
Certified Nursing Assistant
Britthaven Nursing Inc
10.2008 - 02.2011
High School Diploma -
Marianas High School