KATHERINE GOMEZ
Lewistown,MT
Summary
To seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Pizza Hut
06.2023 - 02.2024
- Oversaw daily restaurant operations to ensure consistent compliance with safety regulations, health codes, and company policies.
- Maintained accurate records of all transactions including revenue generation activities such as cash handling and credit card processing.
- Conducted regular inspections of facilities ensuring cleanliness and proper maintenance were always maintained at optimal levels.
General Manager
Burger King
03.2021 - 04.2023
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front Desk Agent
Yogo Inn
09.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Cashier
Dollar Tree
03.2018 - 01.2020
- Managed efficient cash register operations.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit card and debit payments via POS systems.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Prerequisites
Central Oregon Community College
Madras, OR., 9774112.2016
No Degree - Oilfields & Refractory Work
Westec College
Shafter, CA., 9326306.2007
Certificate - Dental Assisting
San Joaquin Valley College
Bakersfield, CA., 9330903.1997
Units in Early Childhood Ed. - Elementary Education
Bakersfield College
Bakersfield, CA., 9330512.1995
Certificate - Certified Receptionist
Career Com College of Business
Bakersfield, CA., 9330909.1991
6 Units Early Childhood Ed. - Elementary Education
Regional Occupational Program
Bakersfield, CA., 9330712.1990
High School Diploma -
North High School
Bakersfield, CA., 9330806.1991
Skills
- Team Leadership
- Inventory Tracking and Management
- Customer Relations
- Hiring and Onboarding
- Customer Service
- Food safety and sanitation
- Dental Radiography
- Dental terminology knowledge
- Dental impressions
- Patient Education
- OSHA Regulations Knowledge
- Autoclave Operation
Timeline
Assistant General Manager
Pizza Hut
06.2023 - 02.2024
Front Desk Agent
Yogo Inn
09.2021 - 08.2022
General Manager
Burger King
03.2021 - 04.2023
Cashier
Dollar Tree
03.2018 - 01.2020
No Degree - Prerequisites
Central Oregon Community College
No Degree - Oilfields & Refractory Work
Westec College
Certificate - Dental Assisting
San Joaquin Valley College
Units in Early Childhood Ed. - Elementary Education
Bakersfield College
Certificate - Certified Receptionist
Career Com College of Business
6 Units Early Childhood Ed. - Elementary Education
Regional Occupational Program
High School Diploma -
North High School