Kelle Craighead
Columbus ,OH
Summary
Detail-oriented Medical Assistant skilled in patient care and administrative support. Facilitated patient rooming, maintained accurate medical records, and administered vaccines. Developed and delivered training on Nextgen EMR software, improving staff proficiency. Managed appointment scheduling and addressed patient inquiries efficiently in a fast-paced environment.
Overview
4
4
years of post-secondary education
32
32
years of professional experience
Work History
Physician Office Specialist
Ohiohealth Heart and Vascular Referral Center
Columbus, Ohio
06.2026 - Current
- Coordinated patient referrals for Heart and Vascular Referral Center, ensuring timely access to specialized care.
- Scheduling appointments for all new General Cardiology, Electrophysiology, Interventional, Vascular, and Vascular Medicine appointments.
- Verified insurance coverage and benefit details for cardiology referrals.
- Processed referral requests and routed medical records to provider teams, facilitating efficient patient care management.
- Answered patient calls and resolved scheduling and referral questions.
Scheduling Coordinator
Ohiohealth Heart and Vascular
Columbus, OH
11.2021 - 06.2026
- Coordinated patient appointments, ensuring optimal scheduling for provider availability and patient convenience.
- Resolved scheduling conflicts by balancing provider availability and patient needs.
- Communicated with patients regarding visit times, preparation, and location details, testing and test prep.
- Resolved scheduling conflicts by aligning provider availability with patient needs, enhancing patient experience.
- Processed referrals and routed clinical information to appropriate Heart and Vascular staff.
- Verified patient demographics and insurance details prior to appointment confirmation, ensuring accuracy in patient records.
Medical Assistant
Columbus Arthritis Center
Columbus, OH
02.2019 - 10.2021
- Administered vaccines and steroid injections, scheduled patient appointments, educated patients on procedures, managed incoming calls, and performed clerical tasks to ensure smooth office operations.
- Assisted rheumatology patients with rooming, vitals, and visit preparation at arthritis clinic.
- Recorded history, medications, and allergies in electronic health records.
- Scheduled appointments and managed patient calls for Columbus Arthritis Center.
Software Trainer
American Health Network
Columbus, OH
10.2014 - 07.2018
- Delivered live software training for front desk and clinical teams
- Provided training sessions to American Health Network staff on effective EHR navigation and proper documentation workflows.
- Educated American Health Network staff on efficient EHR navigation and documentation techniques.
- Developed classroom materials for clinic onboarding and system adoption
Medical Assistant/Cross-trained for call center and PSA
OSU Physicians
Columbus, OH
07.2013 - 10.2014
- Registered patients upon arrival at the clinic, and updated demographics and insurance information to ensure accurate records. Managed patient check-out procedures to finalize visits. Assisted with rooming patients by escorting them to exam rooms and preparing them for their visit. Measured and recorded vital signs, including blood pressure, heart rate, and temperature, to monitor patient health. Updated patient chart information to maintain accurate medical records.; Administered vaccines and injections to patients during their appointments. diagnostic testing, and procedures. Responded to incoming phone calls for scheduling appointments, scheduling for new, bumped, rescheduled/cancelled clinics. Performed chart abstraction to maintain accurate visit records. Recorded daily visit statistics for management review. Performed clerical duties to streamline office processes.
- Managed administrative tasks to ensure smooth office operations. Enhanced workflow efficiency through organized administrative support. Ensured seamless workflow by supporting various office operations.
- Prepared exam rooms and sterilized instruments for daily patient care.
- Documented patient information in electronic health records and visit notes.
Medical Assistant
American Health Network
Columbus, OH
02.2009 - 07.2013
- Roomed patients, performed vital signs, reconciled and managed medications, and updated charts with histories, patient quality metrics, and meaningful use.
- Recorded vital signs and medication histories, ensuring accurate and up-to-date patient charts.
- Provided support to physicians during joint injections and various in-office procedures.
Medical Assistant
Capital City Cardiology (merged AHN)
Columbus, OH
02.2007 - 01.2009
- Performed medical assisting tasks, ensuring continuity of care and support for patients.
- Facilitated the administration of injections under provider supervision. and in-office clinical procedures
- Collected and logged vital signs for patient health monitoring. and medical histories for arthritis patients
- Supported medical providers by administering injections during patient procedures and in-office clinical procedures
Medical Assistant
Cardiology Inc.
Columbus, OH
04.2005 - 02.2007
- Coordinated patient rooming, recorded vitals, scheduled appointments and referrals, performed telephone triage, and conducted EKGs and Holter monitor tests in a clinical setting, enhancing patient flow and support.
- Managed appointment scheduling and follow-up coordination for arthritis center patients, improving continuity of care.
- Recorded vital signs and updated medical charts in electronic health records.
Medical Assistant for Pulmonary & Cardiology back-up/Referral specialist
Internal Medicine Consultants of Columbus
Columbus, OH
08.2002 - 10.2004
- Rooming patients, vitals, scheduling appointments, referrals, telephone triage, EKGs, Holter monitors, event recorders, Managed tasks to enhance workflow in a fast-paced healthcare environment., Provided exceptional customer service to enhance patient satisfaction., Performed data entry tasks by accurately inputting patient information into electronic health records., working closely with physician.
- Welcomed patients and initiated check-in procedures to ensure a smooth arrival experience. and initiated the check-in process. and gathered detailed medical histories to ensure accurate records and informed care.
- Recorded vital signs and updated electronic health records to maintain accurate patient information.
- Prepared and maintained exam rooms by organizing and stocking medical supplies and sterilized instruments. exam rooms to ensure readiness for patient visits. with supplies and sterilized instruments.
Medical Assistant/Cross trained PSA
Urban Pediatrics
Columbus, OH
03.1995 - 08.2002
- Conducted vitals, EPSDTs, laboratory procedures, and immunizations; performed data entry and customer service; managed multi-line phone system, appointment scheduling, referrals, and telephone triage; handled check-in and check-out duties, insurance verification, billing, and coding.
- Assisted providers during well-child and sick-child appointments.
- Recorded vital signs and updated patient charts in EHR.
- Arranged pediatric exam rooms with necessary supplies for patient visits at Urban Pediatrics.
Medical Assistant
Main Street Medical Center
Columbus, OH
06.1994 - 03.1995
- Conducted laboratory procedures, EKGs, immunizations, and screenings to provide comprehensive patient care.
- Prepared exam rooms for rheumatology visits and arthritis evaluations to ensure readiness for patient consultations.
- Organized and stocked exam rooms for rheumatology visits and arthritis evaluations to ensure a welcoming environment for patients.
- Facilitated physician tasks to enhance patient care by administering injections and performing procedures during appointments.
Education
Medical Assistant
Aristotle Institute of Technology
Westerville, Ohio 10.1993 - 06.1994
Ohio State University
Columbus, OhioHigh School Diploma -
Groveport Madison High School
Groveport, Ohio 09.1987 - 06.1991
Skills
- EPIC EMR
- NextGen EMR
- Patient care coordination
- Patient scheduling
- Referral coordination
- Insurance verification
- Clinical documentation
- Chart abstraction
- Injection administration
- EKG procedures
- Vital signs
- Workflow optimization
- Healthcare collaboration
- Team collaboration
- Microsoft Office
- Snagit software
- Time management
- Problem solving
- Detail orientation
- Patient communication
- Patient triage
- Prescription refills
- Patient care coordination
Timeline
Physician Office Specialist
Ohiohealth Heart and Vascular Referral Center
06.2026 - Current
Scheduling Coordinator
Ohiohealth Heart and Vascular
11.2021 - 06.2026
Medical Assistant
Columbus Arthritis Center
02.2019 - 10.2021
Software Trainer
American Health Network
10.2014 - 07.2018
Medical Assistant/Cross-trained for call center and PSA
OSU Physicians
07.2013 - 10.2014
Medical Assistant
American Health Network
02.2009 - 07.2013
Medical Assistant
Capital City Cardiology (merged AHN)
02.2007 - 01.2009
Medical Assistant
Cardiology Inc.
04.2005 - 02.2007
Medical Assistant for Pulmonary & Cardiology back-up/Referral specialist
Internal Medicine Consultants of Columbus
08.2002 - 10.2004
Medical Assistant/Cross trained PSA
Urban Pediatrics
03.1995 - 08.2002
Medical Assistant
Main Street Medical Center
06.1994 - 03.1995
Medical Assistant
Aristotle Institute of Technology
10.1993 - 06.1994
High School Diploma -
Groveport Madison High School
09.1987 - 06.1991
Ohio State University