Hillary Cuffey
Summary
Recent college graduate with a Bachelor of Science in Biology in addition to a minor in Interdisciplinary Anthropology, with a strong healthcare and customer service background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Physician Office Specialist
Ohiohealth
2024.05 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing and checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care and organized paperwork such as charts and reports for office and patient needs.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Volunteer
Hope And Healing Survivor Resource Center
2020.04 - 2024.04
- Used strong interpersonal communication skills to convey information to others
- Promoted environmental awareness with educational workshops and hands-on activities
- Lead prevention of domestic abuse and sexual violence by providing emergency shelter, advocacy and education throughout Summit and Medina area
Optical Technician
Clarkson Eyecare
2024.01 - 2024.03
- In pretesting room, evaluated patient's eye health through three test: Autorefractors, Intraocular Pressure and Optomap
- In examination room, prior to Optometrist arrival, comprehensive patient history is completed, encompassing patient's medical background, family history, and chief complaint
- Delivered patient's visual acuity, and did eye dilation in accordance with their medical history
Volunteer
Summa Health Akron City Hospital
2020.01 - 2024.02
- Assisted with clergy in Pre Surgical Admission Testing at their front desk by Labeling and assigned incoming patients current dates for upcoming surgery;
- Assisted with the histology lab and sorted and filed patients medical history
- Assisted with special events and programs
Medical Scribe
Scribe-x
2023.12 - 2024.01
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts
Service Ambassador
Summa Akron City Hospital
2022.10 - 2024.01
- Assisted visitors, vendors with problem-solving by offering guidance on services relevant to their needs
- Handled visitor complaints with professionalism, working towards satisfactory resolutions while maintaining company''s reputation
- Maintained a welcoming environment with attentive assistance to every visitor needs
Unit Secretary
Western Reserve Hospital
2023.07 - 2023.11
- Executed administrative duties to facilitate unit tasks and meet team goals
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Coordinated communication between medical staff and patients' families, keeping everyone informed on treatment plans and progress updates
Student Manager
The University Of Akron- Knight Chemical Laboratory
2019.05 - 2023.05
- Handled routine issues independently and assisted graduate students in obtaining items from Chemistry stockroom
- Kept facility clean and neat with regular attention to maintenance demands
- Recommended updates to department equipment which meet students and staffing needs
Medical Office Receptionist
Anil Parikh MD Inc.
2021.04 - 2023.01
- Maintained patient databases and updated information in alignment with HIPAA protocols and enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing and aided with prescription refill request to pharmacy
Pharmacy Technician
CVS Health
2021.01 - 2021.05
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
Orientation Leader
The University Of Akron- New Student Orientation
2019.01 - 2020.01
- Ensured student success by providing resources, guidance, and support throughout orientation process
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new and transferred students
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information. and assisted new students with course registration and academic advising, streamlining their transition to college life
Office Assistant
The University Of Akron- School Of Social Work
2018.05 - 2019.05
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with professors and students by phone, email, or in-person to provide information
- Managed daily data entry and kept clerical information accurate and up-to-date
Call Agent
Dial America
2018.05 - 2018.12
- Delivered prompt assistance to customers expanding avenues for resolution for Lifelock Insurance
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily
Teacher Assistant
Kiddie Academy
2018.01 - 2018.03
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines
- Promoted positive learning environment by effectively managing classroom behavior and addressing individual needs
Internship
Grant Medical Hospital
2015.07 - 2017.06
- Gained hands-on experience in various departments, increasing proficiency and expanding technical skill set
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations
- Completed task in departmental areas like Pathology lab, ICU/CC, NICU and Oncology unit
Volunteer
Red Cross Organization
2015.09 - 2016.05
- Maintained clean, neat, and operational facilities to serve program needs
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations
Education
Bachelor of Science - Biology
The University of Akron
12.2023
Skills
- Microsoft Office
- Medical Terminology
- HIPAA Compliance, Epic,Hospital Experience
- Communication, Adaptability and Organized
Certification
- CPR Certification, 04/01/23, 04/01/25
Timeline
Physician Office Specialist
Ohiohealth
2024.05 - Current
Optical Technician
Clarkson Eyecare
2024.01 - 2024.03
Medical Scribe
Scribe-x
2023.12 - 2024.01
Unit Secretary
Western Reserve Hospital
2023.07 - 2023.11
Service Ambassador
Summa Akron City Hospital
2022.10 - 2024.01
Medical Office Receptionist
Anil Parikh MD Inc.
2021.04 - 2023.01
Pharmacy Technician
CVS Health
2021.01 - 2021.05
Volunteer
Hope And Healing Survivor Resource Center
2020.04 - 2024.04
Volunteer
Summa Health Akron City Hospital
2020.01 - 2024.02
Student Manager
The University Of Akron- Knight Chemical Laboratory
2019.05 - 2023.05
Orientation Leader
The University Of Akron- New Student Orientation
2019.01 - 2020.01
Office Assistant
The University Of Akron- School Of Social Work
2018.05 - 2019.05
Call Agent
Dial America
2018.05 - 2018.12
Teacher Assistant
Kiddie Academy
2018.01 - 2018.03
Volunteer
Red Cross Organization
2015.09 - 2016.05
Internship
Grant Medical Hospital
2015.07 - 2017.06
Bachelor of Science - Biology
The University of Akron