Kellea Wyatt
Orient
Summary
Director of Operations with extensive experience in managing daily operations and enhancing efficiency. Demonstrated leadership through effective management of cross-functional teams and execution of strategic planning initiatives. Proven ability to implement operational improvements that boost revenue and lower costs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Operations
Crash Champions
Columbus
06.2021 - Current
- Managed daily operations to optimize workflow and resource allocation across departments.
- Developed process improvements, enhancing operational efficiency and productivity.
- Trained staff on compliance policies and best practices, ensuring adherence to standards.
- Analyzed data trends, driving informed decision-making processes for strategic initiatives.
- Coordinated safety measures, fostering a secure work environment for all employees.
- Implemented quality controls, maintaining high service standards across multiple locations.
- Resolved customer issues promptly, achieving consistent satisfaction levels.
- Provided leadership to managers, aligning departmental goals with business strategy.
General Manager
Gerber Collision and Glass
Columbus
12.1999 - 06.2021
- Managed daily operations for collision repair and glass replacement services.
- Coordinated technician schedules and service appointments to optimize workflow.
- Oversaw inventory management and parts ordering to enhance efficiency.
- Reviewed financial statements and activity reports to evaluate productivity.
- Delegated tasks to staff, establishing clear priorities and goals.
- Directed safety operations while maintaining a clean work environment compliant with FDA and OSHA standards.
- Monitored financial performance, identifying opportunities for cost savings and revenue enhancement.
- Cultivated long-term customer relationships through proactive account management.
Education
Westfall High School
Williamsport, OH01-1993
Skills
- Process improvement and operational efficiency
- Data analysis and quality control
- Safety management and compliance training
- Customer relationship management
- Financial oversight and budget management
- Leadership development and training
- Effective communication and teamwork
- Problem solving and performance improvement
- Strategic planning and business management
- Inventory management and operations oversight
Accomplishments
- Top 10 in the company for Ebitda
- Aided in developing operational handbook
- Former president of the WOCC (Women of Crash Champions)
Certification
- Platinum I-Car certified
- ASE certification
- Montana Leadership program
- Director bootcamp
Timeline
Director of Operations
Crash Champions
06.2021 - Current
General Manager
Gerber Collision and Glass
12.1999 - 06.2021
Westfall High School