Kellee Gray-Hollman
SPRINGFIELD GARDENS,New York
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Field Operations Manager
New York State Department Of Motor Vehicles
02.2013 - 04.2023
- Met with senior management to determine needs and develop roadmaps.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Created, spearheaded and supervised employee recognition programs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
High School Diploma -
High School Of Fashion Industries
New York, NY06.1986
Skills
- Employee Performance Reviews
- Inventory Tracking
- Corrective Actions
- Special Assignments
- Daily Progress Reports
- Workflow Planning
- Schedule Oversight
- Staff Recruitment
- Operational Planning
- Hiring and Onboarding
- Performance Monitoring and Evaluation
Timeline
Field Operations Manager
New York State Department Of Motor Vehicles
02.2013 - 04.2023
High School Diploma -
High School Of Fashion Industries
Similar Profiles
Nicholas GiordanoNicholas Giordano
Motor Vehicle License Examiner at New York State Department Of Motor VehiclesMotor Vehicle License Examiner at New York State Department Of Motor Vehicles
Brittney AndersonBrittney Anderson
Motor Vehicle License Examiner at New York State Department Of Motor VehiclesMotor Vehicle License Examiner at New York State Department Of Motor Vehicles
Subasish DuttaSubasish Dutta
Motor Vehicle Representative at New York State Department Of Motor VehiclesMotor Vehicle Representative at New York State Department Of Motor Vehicles
Ricardo RussellRicardo Russell
Supervising Motor Vehicle Representative I at New York State Department of Motor VehiclesSupervising Motor Vehicle Representative I at New York State Department of Motor Vehicles
Muhammad AlamMuhammad Alam
Substitute Paraprofessional at Department Of EducationSubstitute Paraprofessional at Department Of Education