Angela Shaw
Porter Ranch,CA
Summary
I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Field Operations Manager
California Communications Access Foundation
2007.11 - Current
- Met with senior management to determine needs and develop roadmaps.
- Implemented and maintained high standards of performance in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Managed $100000 yearly budget covering Southern California.
- Oversaw work of 30 personnel, with 3 direct reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Field Operations Supervisor
California Communications Access Foundation
2005.10 - 2007.11
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Planned and oversaw team operations in Southern California.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Oversaw work of 8 personnel.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Trained workers in proper methods, equipment operation and safety procedures.
Outreach Specialist
California Communications Access Foundation
2002.11 - 2005.10
- Offered personalized support to individuals needing telecommunications support for the disabled, helping connect individuals with available resources.
- Maintained positive relationships with community based organizations
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Increased brand awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders.
- Increased referrals by calling on target groups, organizations and professionals.
- Built and maintained contact and referrals database for leads across Southern California territory.
Education
Bachelor of Arts - Political Science
Bowling Green State University
Bowling Green Ohio 08.1992
Skills
- Workflow Planning
- Special Assignments
- Contractor Management
- Program Management
- Inventory Tracking
- Schedule Oversight
- Employee Performance Reviews
- Develop Policies
- Strategize Business Plans
- Hiring and Onboarding
- Community Advocate
Timeline
Field Operations Manager
California Communications Access Foundation
2007.11 - Current
Field Operations Supervisor
California Communications Access Foundation
2005.10 - 2007.11
Outreach Specialist
California Communications Access Foundation
2002.11 - 2005.10
Bachelor of Arts - Political Science
Bowling Green State University
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