KelleJo Conway
Orlando
Summary
Dynamic hospitality professional with a strong work ethic and exceptional communication skills, honed at Hyatt Regency Grand Cypress. Experienced in thriving in fast-paced environments while delivering outstanding customer service and creating meaningful connections. In addition to my hospitality background, I have worked as both a preschool teacher and nanny, where I developed a patient, nurturing approach and a genuine passion for supporting and caring for children. I excel at balancing compassion with efficiency, building trust with families and guests alike, and creating positive, welcoming experiences in every environment.
Overview
6
6
years of professional experience
Work History
Server
Hyatt Regency Grand Cypress
Orlando, FL
05.2026 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Food Runner
Hyatt Regency Grand Cypress
Orlando, FL
06.2024 - 05.2026
- Delivered food and beverages promptly to guests, ensuring high service standards.
- Assisted kitchen staff by coordinating food orders and maintaining cleanliness in dining areas.
- Communicated effectively with servers to streamline order delivery processes.
- Maintained an organized workstation, contributing to efficient service flow during peak hours.
Front Desk Agent
Hyatt Regency Grand Cypress
11.2023 - 06.2024
- Managed guest check-in and check-out processes efficiently
- Provided exceptional customer service by addressing guest inquiries and concerns
- Coordinated with housekeeping to ensure room readiness and cleanliness
- Maintained accurate reservation records using hotel management software
- Assisted guests with local information, recommendations, and transportation arrangements
Recreation Attendant
Hyatt Regency Grand Cypress
Orlando, FL
02.2023 - 11.2023
- Assisted in organizing recreational activities for guests, enhancing overall guest satisfaction.
- Maintained cleanliness and safety of recreational facilities, ensuring compliance with health regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated equipment setup and breakdown for various activities, streamlining operations during busy periods.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
Sales Associate
Doxology
Winter Garden, FL
05.2022 - 02.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained merchandise displays to enhance visual appeal and promote sales.
- Collaborated with team members to achieve store goals and improve customer service.
- Resolved customer inquiries and concerns, ensuring a positive shopping experience.
Live-Out Nanny
Family Friends And Neighbors
05.2021 - 05.2022
- Supervised daily activities, ensuring safety and engagement in age-appropriate play.
- Prepared nutritious meals accommodating dietary restrictions and preferences.
- Developed and implemented structured routines to enhance stability and predictability.
- Assisted with homework, promoting academic growth through guided support.
- Managed schedules effectively, balancing activities, rest, and meal times efficiently.
- Cultivated a nurturing environment that encouraged emotional well-being and resilience.
Preschool Teacher
Classical Conversation
Minneola, FL
08.2020 - 2022
- Assisted in maintaining a safe and nurturing classroom environment for young learners.
- Monitored student behavior, providing guidance to encourage positive interactions among peers.
- Organized classroom materials and resources to facilitate effective learning experiences.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Ministry School Certificate -
Circuit Riders
Huntington Beach, CAHigh School Diploma -
Homeschooling
Winter Garden, FL05.2020
Skills
- Strong work ethic
- Family oriented
- Communication
- Thrive in fast passed environments
- Hospitality service expertise
Timeline
Server
Hyatt Regency Grand Cypress
05.2026 - Current
Food Runner
Hyatt Regency Grand Cypress
06.2024 - 05.2026
Front Desk Agent
Hyatt Regency Grand Cypress
11.2023 - 06.2024
Recreation Attendant
Hyatt Regency Grand Cypress
02.2023 - 11.2023
Sales Associate
Doxology
05.2022 - 02.2023
Live-Out Nanny
Family Friends And Neighbors
05.2021 - 05.2022
Preschool Teacher
Classical Conversation
08.2020 - 2022
Ministry School Certificate -
Circuit Riders
High School Diploma -
Homeschooling