KELLEN BALEN
Duluth,MN
Summary
Multidisciplinary problem solver with 15+ years of experience in mechanical service, carpentry, and customer-facing roles. Skilled at translating technical complexity (using solid mechanical aptitude) into plain English, managing repairs and projects with precision, and delivering the necessary results.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Service Writer
Wood City Motors
09.2025 - Current
- Bridged communication between techs and customers to clarify service needs and enhance understanding
- Oversaw schedules, documentation, and follow-up to streamline service processes and improve customer experience
- Managed repairs, warranties, and service contracts to ensure customer satisfaction and timely service
- Developed customer loyalty by fostering trust and providing personalized service
Carpentry & Repair Professional
Self-Employed
01.2010 - Current
- Performed finish carpentry on flooring, cabinetry, and trim, ensuring high-quality craftsmanship and client satisfaction
- Executed ground-up residential construction and exterior remodeling projects, enhancing property value and aesthetics
- Facilitated essential repairs and installations for appliances, plumbing, and electrical systems to ensure functionality.
Production Tech II / Special Projects
Arctic Compressor
09.2019 - 06.2024
- Performed electrical installs and diagnostics to maintain system integrity
- Streamlined workflow using lean manufacturing principles to enhance process efficiency
- Assembled and tested high-pressure air systems to ensure functionality and safety
Bartender
Shotz Bar
08.2014 - 01.2021
- Prepared and served a variety of cocktails and beverages to customers.
- Developed loyal clientele in a fast-paced environment
- Developed loyal clientele in fast-paced environment
- Enhanced customer experience through effective inventory management
- Managed inventory and ordered supplies to maintain stock levels.
Production Assembler
Loll Designs
07.2017 - 07.2019
- Assembled components for outdoor furniture using hand tools and machinery.
- Followed assembly instructions to ensure product quality and specifications.
- Inspected finished products for defects and ensured compliance with standards.
- Coordinated team efforts to streamline production processes
- Built contemporary outdoor furniture pieces to meet customer specifications
Education
Integrated Manufacturing
Lake Superior College
Duluth, MN 09.2006 - 12.2008
Diploma -
Denfeld High School
Skills
- Project and client needs management
- Customer service
- Start to finish construction management
- Mechanical and electrical repair and installation (Overhead cranes and HP breathing air compressors)
- Team management
- Light and heavy tool use
Timeline
Service Writer
Wood City Motors
09.2025 - Current
Production Tech II / Special Projects
Arctic Compressor
09.2019 - 06.2024
Production Assembler
Loll Designs
07.2017 - 07.2019
Bartender
Shotz Bar
08.2014 - 01.2021
Carpentry & Repair Professional
Self-Employed
01.2010 - Current
Integrated Manufacturing
Lake Superior College
09.2006 - 12.2008
Diploma -
Denfeld High School