Kellen Lubowicki
Denver,CO
Summary
Hardworking individual available 20+ hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves 50 to 300 customers daily. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Courtesy Clerk and Cashier
Kroger
09.2021 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Maintained clean and tidy checkout area to optimize service delivery.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
No Degree - Computer Science, Programming, And Design
Smoky Hill High School
Aurora, CO05.2024
Skills
- Hygiene Standards
- Escorting Customers
- Sales Expertise
- Store Layouts
- Customer Loyalty
- Cashier Assistance
- Calm and Professional Under Pressure
- Special Assignments
Certification
Solidworks Design Certification
Languages
Japanese
Limited Working
Spanish
Limited Working
Timeline
Front End Courtesy Clerk and Cashier
Kroger
09.2021 - Current
No Degree - Computer Science, Programming, And Design
Smoky Hill High School
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