Keller Victoria Matise
Charlotte,NC
Summary
Results-oriented Operations Professional with expertise in enhancing process efficiency and supporting cross-functional initiatives. Skilled at delivering data-driven insights that elevate customer experience and streamline workflows. Collaborates effectively with sales operations and leadership teams to achieve business goals, leveraging strong analytical and stakeholder management skills.
Overview
4
4
years of professional experience
Work History
Inside Sales and Operations
RIS Insulation Supply
07.2025 - Current
- Delivered high-quality customer service by assisting customers and addressing inquiries and complaints promptly and professionally
- Processed customer orders, including coding, pricing, and data entry, ensuring accuracy and efficiency
- Coordinated purchasing activities to replenish low stock, ensuring product availability for customer orders
- Collaborated with Outside Sales Representatives to support sales initiatives and customer needs
- Promoted products and services through proactive outreach, generating leads via outbound sales calls
- Identified opportunities to upsell and cross-sell, contributing to increased revenue and profitability
- Managed inventory operations, including receiving materials, conducting daily cycle counts, and maintaining optimal stock levels
- Coordinated delivery schedules with customers and drivers, optimizing routes and ensuring timely distribution
- Verified loading sequences and shipment accuracy before dispatch
- Maintained comprehensive product knowledge to provide informed support and recommendations
- Resolved customer issues effectively, maintaining strong relationships and customer satisfaction
- Coordinated purchasing and delivery of non-stock items for special orders
- Participated in physical inventory audits to ensure accuracy and compliance
- Maintained professional communication with customers throughout sales process, enhancing customer experience and satisfaction
- Coordinating with carriers, LTLs, and third parties to ensure timely deliveries and pick-ups of material
- Partnered with vendors to enhance product knowledge and stay current on offerings
- A Foundation Building Materials Company
Soccer Camp Coach/Counselor
University of Arkansas/Oklahoma Soccer
06.2023 - 08.2024
- Designed engaging soccer drills to enhance player skills and teamwork.
- Developed training schedule to maximize practice time across 50 specialized drills, enhancing player skill development.
- Coordinated game strategies with assistant coaches, optimizing team success.
- Supervised assistant coaches to uphold training standards and camp policies.
- Organized daily camp schedules to ensure smooth operations and active participant engagement.
- Facilitated communication between parents and staff about camper progress and activities, fostering a supportive camp environment.
Operations & Marketing Assistant
Emerald Cottages of Stonebridge
McKinney, TX
04.2022 - 07.2022
- Coordinated and processed resident repair requests and unit make-readies, ensuring timely resolutions and improved resident satisfaction.
- Organized and executed 12 community events annually, boosting resident participation by 40% and increasing social engagement metrics across marketing materials by reaching an audience of over 1,000 residents.
- Organized community events and developed marketing materials, enhancing resident engagement and community visibility.
- Interacted with residents to foster a positive community atmosphere, building relationships and encouraging resident feedback.
Education
Bachelor of Arts - Communication
University of Oklahoma
Norman, OK01-2025
Supply Chain Management
University of Arkansas
Fayetteville, AR08-2023
Skills
- CRM
- E-commerce platforms
- Dynamics 365
- Cloud solutions
- Power BI
- Dayforce HR
- PlanHub management
- Litmos LMS
- Inventory control
- Purchasing coordination
- Operations support
- Data accuracy
- Attention to detail
- Problem solving
- Microsoft Office
- Team collaboration
- Social media management
- Organizational skills
Volunteer Experience
- Speaker, Eisenhower Elementary
- Volunteer, Terra Verde Recreational Soccer Team
- Community Service, Cleveland Elementary School
- Speaker, Sting Soccer
- Volunteer, Lowell Animal Shelter
- Volunteer, Sting Pre-Elite Soccer
- Participant, The Program Navy Seal Training
Leadership And Athletics
- NCAA Division I Student-Athlete, 06/01/21, 08/31/25, University of Arkansas (2021 - 2023), University of Oklahoma (2023 - 2025), Contributed to securing the SEC championship title at Arkansas in 2021 by executing strategic plays, resulting in a team performance that outscored opponents by an average margin of 3 goals per match throughout the season.
- Captain and SouthStar Futbol Club Team Member, Dallas, TX, 06/01/23, 08/31/24, Displayed strong leadership skills while managing team performance in challenging environments., Collaborated effectively with coaching staff to coordinate player needs and scheduling.
Timeline
Inside Sales and Operations
RIS Insulation Supply
07.2025 - Current
Soccer Camp Coach/Counselor
University of Arkansas/Oklahoma Soccer
06.2023 - 08.2024
Operations & Marketing Assistant
Emerald Cottages of Stonebridge
04.2022 - 07.2022
Bachelor of Arts - Communication
University of Oklahoma
Supply Chain Management
University of Arkansas