Kellett Steffen
Cedar Rapids
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Doing all floorset prep and executing the floorset to brand standards.
Assistant Store Manager
Bath & Body Works
02.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
Bath & Body Works
03.2024 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Key Holder
Bath & Body Works
08.2020 - 02.2022
- Oversaw store operations by counting cash drawers, and supervising staff.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Cosmetologist
JCPenney
03.2016 - 03.2020
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Performed eyebrow shaping
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Sales Associate
Bath & Body Works
08.2019 - 02.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Cosmetology License - Cosmetology
La James International College
Cedar Falls, IA01.2008
Skills
- Attention to Detail
- Regulatory Compliance
- Business development and planning
- Employee Scheduling
- Business Leadership
- Display Setup
- Recruitment
- Sales Growth
- Team Management
- Employee Motivation
Timeline
Assistant Store Manager
Bath & Body Works
08.2024 - Current
Store Manager
Bath & Body Works
03.2024 - 08.2024
Assistant Store Manager
Bath & Body Works
02.2022 - Current
Key Holder
Bath & Body Works
08.2020 - 02.2022
Sales Associate
Bath & Body Works
08.2019 - 02.2020
Cosmetologist
JCPenney
03.2016 - 03.2020
Cosmetology License - Cosmetology
La James International College
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