Kelley Busenitz

• Streamlined the seating process for increased efficiency and reduced wait times for guests.
• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
• Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
• Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
• Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.

check in and check outs for children in ski school

organize lessons

food prep lunches for up to 120 students and instructors

ordering, shipping and receiving

managing all instructors while indoors with their students

• Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
• Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
• Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
• Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Answered phone calls to answer questions and take reservations