KELLEY COLGROVE, CAM
Cumming,GA
Summary
Results-oriented Community Manager with a track record of driving occupancy and resident engagement through innovative marketing and exceptional customer service. Proven ability to oversee operations, enhance team performance, and exceed financial targets in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Community Director, New Development Lease-Up
Perennial Properties
Lawrenceville, GA
05.2024 - Current
- Spearheaded the full lease-up of a 148-unit luxury mid-rise, consistently achieving and exceeding monthly and quarterly leasing goals through strategic marketing, pricing optimization, and strong team leadership.
- Executed targeted marketing campaigns, resident referral programs, and corporate outreach events, increasing leasing traffic and enhancing retention.
- Collaborated with regional leadership on forecasting, concession strategies, and rent optimization to exceed NOI targets.
- Oversaw daily operations with a focus on budgeting, reporting, and vendor coordination, maintaining compliance with corporate and regulatory standards.
- Supervised a team of leasing and maintenance professionals, providing coaching, performance evaluations, and leadership development.
- Cultivated community culture through resident events, social media engagement, and commitment to exceptional service standards.
Community Director
Perennial Properties
Atlanta, GA
01.2016 - 01.2022
- Maximized occupancy with strong marketing and tenant relations skills.
- Managed community engagement initiatives to enhance member participation.
- Managed daily operations of residential community and ensured tenant satisfaction.
- Ensured compliance with established policies and procedures concerning rental agreements, tenant selection criteria, occupancy standards, and fair housing laws.
- Assisted in the preparation of annual budgets and monitored expenses throughout the year to ensure budgetary goals are met.
Flight Attendant
Delta Airlines
Atlanta, GA
01.2013 - 01.2016
- Provided exceptional customer service during flights, addressing passenger needs effectively.
- Collaborated with flight crew to maintain smooth cabin operations and communication.
- Adhered to company policies regarding security measures and protocol at all times.
Education
Bachelor of Arts - Sociology
Auburn University
Auburn, ALSkills
- Yardi software
- Entrata software
- Property management
- Microsoft Office Suite
- Digital Marketing
Timeline
Community Director, New Development Lease-Up
Perennial Properties
05.2024 - Current
Community Director
Perennial Properties
01.2016 - 01.2022
Flight Attendant
Delta Airlines
01.2013 - 01.2016
Bachelor of Arts - Sociology
Auburn University