Kelley Dishman
Watkins academy
Riverside,OH
1
Certification
27
years of professional experience
Dedicated professional with strong communication and problem-solving skills. Experienced in managing customer inquiries and maintaining accurate records to enhance service quality and operational efficiency.
Work History
Administrative Assistant
1 Month- Answered phone calls and emails, providing accurate information and facilitating clear business correspondence.
- Managed incoming communications, routing inquiries to appropriate staff members to ensure timely responses.
- Organized physical and electronic filing systems, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets with Microsoft Excel and similar software.
Customer Service Represenative
2 Months- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries about insurance policies and claims processes.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Fresh Cut Manager
25 Years 6 Months- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Implemented quality control measures to uphold company standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
Education
Associate of Arts - Medical Billing And Coding
Associate of Arts - Mathmatics
Skills
Administrative support
Data entry
Email management
Call handling techniques
Client relationship management
Client relations
Time management
Multitasking and prioritization
Attention to detail
Team collaboration
Problem solving
Inventory management
Certification
- Completed 100 hours for Pharmacy Technician Certification - Walgreens Pharmacy
Timeline
Administrative Assistant
Watkins academy
03.2014 - 04.2014Read More
Customer Service Represenative
Assurant Specialty Property
04.2013 - 06.2013Read More
Fresh Cut Manager
Nordlie, Inc.
03.1987 - 09.2012Read More
Ross
Associate of Arts from Medical Billing And Coding
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Adult Education
Associate of Arts from Mathmatics
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