Kelley Graham
Ward,USA
Summary
Enthusiastic and detail-oriented professional with a strong background in excellent communication skills, problem-solving abilities, and a deep commitment to fostering positive and inclusive environments. Passionate about dedicating to supporting the educational mission of public schools.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
FrontEnd Team Lead
Walmart
Searcy
10.2025 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Monitored cash drawers 44 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Front End Cashier
Suttles BBQ
Beebe, AR
2025 - 2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and inquiries to enhance dining experience.
- Maintained cleanliness and organization of front-end area to ensure compliance with health standards.
- Collaborated with kitchen staff to expedite order fulfillment during peak hours.
- Handled cash and credit transactions accurately, minimizing errors in daily reconciliations.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Preschool Teacher's Assistant
Cross Kids
Beebe, AR
2025 - 2025
- Assisted lead teacher in implementing lesson plans and engaging activities.
- Supported classroom management by fostering a positive learning environment.
- Collaborated with staff to prepare educational materials and resources.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Communicated effectively with parents regarding student development and needs.
- Maintained cleanliness and organization of classroom environment for safety.
Preschool Teacher
Early Impressions Childcare Center
Austin, AR
08.2024 - 12.2024
- Created a visually stimulating classroom environment that promotes active learning and creativity
- Encouraged physical activity through structured outdoor playtime activities that promotes gross motor skill's development
- Established positive relationships with colleagues through effective communication, collaboration, and teamwork
- Participated in professional development opportunities such as workshops, conferences, or courses to stay updated on best practices in early childhood education
- Developed age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a nurturing environment that encouraged curiosity and creativity among preschoolers.
Coach/Manager
Walmart-North Little Rock
North Little Rock, AR
09.2014 - 10.2023
- Coach
- Managed a team of 75 employees or more, providing guidance, training, and performance evaluations
- Addressed customers and associates concerns promptly.
- Remain calm and professional in stressful circumstances.
- Academy Coach
- Utilized technology such as zoom, interactive whiteboards, graphs, phone polls.
- Provided classroom, zoom, hands-on training to new management to regional management to learn new processes that Walmart is using in their stores.
- Asst. Store Manager
- Helped maintain store productivity by overseeing daily operations like customer service, inventory management, and staff scheduling.
- Organized weekly meeting
- Developed store associates
- Academy Department Manager
- Provided store readiness for audits
- Helped teach and train new and seasoned department managers new processes Walmart had rolled out for us to perform in the stores.
Sales
Whit Davis Lumber Plus
Cabot, AR
10.2011 - 09.2014
- Assisted customers in selecting and purchasing hardware products based on their specific needs and requirements
- Provided exceptional customer service by answering product-related questions, offering recommendations, and resolving any issues or concerns
- Maintained a clean and organized sales floor, ensuring that all hardware products were properly displayed and easily accessible to customers
- Operated cash registers accurately to process customer payments for hardware purchases
Customer Service/Order Processing
Pizza Pro Corporate
Cabot, AR
02.2011 - 09.2011
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Performed regular inventory checks to ensure accurate stock levels for efficient order fulfillment
- Maintained a high level of professionalism and composure when dealing with difficult or irate customers
Education
High school diploma - undefined
Cabot High School
Cabot, AR05-1995
Skills
- Customer service
- Basic math
- Preschool experience
- Experience with children
- Communication skills
- Teaching
- Phone etiquette
- Classroom experience
- Childcare
- Cash handling
- Cash register
- Sales
- Toddler care
Certification
- Driver's License
- CPR Certification
Languages
American Sign Language - Intermediate
Timeline
FrontEnd Team Lead
Walmart
10.2025 - Current
Preschool Teacher
Early Impressions Childcare Center
08.2024 - 12.2024
Coach/Manager
Walmart-North Little Rock
09.2014 - 10.2023
Sales
Whit Davis Lumber Plus
10.2011 - 09.2014
Customer Service/Order Processing
Pizza Pro Corporate
02.2011 - 09.2011
High school diploma - undefined
Cabot High School
Front End Cashier
Suttles BBQ
2025 - 2025
Preschool Teacher's Assistant
Cross Kids
2025 - 2025
Additional Information
- Mandated reported certificate 2024
- ECERS (preschool staff, better beginnings levels2 &higher) 2024
- Arkansas New Staff Orientation 2024
- Using Books to promote healthy eating 2024
- Early learning standards basics 2024