Kelley Guthrie
Lakeland
Summary
Dynamic Sales Manager with a proven track record at Bagley Branded Products, excelling in sales strategy development and client relationship management. Skilled in training teams and enhancing customer engagement, I consistently drive results through effective communication and a positive approach, fostering long-lasting client relationships and achieving sales goals.
Overview
22
22
years of professional experience
Work History
Sales Manager
Bagley Branded Products
05.2011 - Current
- Assisted in developing sales strategies to enhance customer engagement.
- Supported team in executing promotional campaigns and tracking performance.
- Collaborated with marketing team to align sales efforts with brand initiatives.
- Participated in training sessions to improve product knowledge and sales techniques.
- Conducted market research to identify potential customers and trends.
- Contributed to team meetings by sharing insights on customer feedback and preferences.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Assistant
Bank of America Investments/Merrill Lynch
01.2004 - 02.2011
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with marketing to implement promotional strategies, boosting product visibility.
- Assisted in processing customer orders, enhancing overall efficiency of order fulfillment.
- Analyzed sales data to identify trends, contributing to improved decision-making strategies.
- Streamlined communication between departments, enhancing workflow and response times.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
Bachelor of Science - Marketing
Boston College
Chestnut Hill, MA05-2003
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Sales strategy development
- Positive and upbeat
- Sales process
- Goal setting
- Account management
- Rapport and relationship building
- New business development
Timeline
Sales Manager
Bagley Branded Products
05.2011 - Current
Sales Assistant
Bank of America Investments/Merrill Lynch
01.2004 - 02.2011
Bachelor of Science - Marketing
Boston College
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