Kelley Johnson
Daphne,US
Summary
Highly motivated, seeking an advanced level position with unlimited growth opportunities in a field that will contribute to this company's success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Rep.
OptumRx
10.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insurance Property Desk Adjuster / Customer Service Rep
Sedgwick Claims
10.2022 - 07.2023
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
Customer Service Representative
Alorica
07.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
3rd Party Rep for Auto Insurance Claims
Auto Injury Solutions
08.2018 - 06.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Front Desk Billing
CNI Medical Group
02.2017 - 08.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Auto / Property Casualty - Insurance
CNC Catastrophe Courses
02.2022
High School Diploma -
Baker High School
05.2011
Skills
- Insurance Adjusting
- Customer Service
- Insurance Verification
- Microsoft Word
- Data Entry
- Quickbooks
- Problem-solving abilities
Certification
State Farm Certified, Alabama, Texas, Florida, Georgia, Louisiana
Timeline
Customer Service Rep.
OptumRx
10.2023 - 07.2024
Insurance Property Desk Adjuster / Customer Service Rep
Sedgwick Claims
10.2022 - 07.2023
Customer Service Representative
Alorica
07.2020 - 12.2021
3rd Party Rep for Auto Insurance Claims
Auto Injury Solutions
08.2018 - 06.2020
Front Desk Billing
CNI Medical Group
02.2017 - 08.2018
Auto / Property Casualty - Insurance
CNC Catastrophe Courses
High School Diploma -
Baker High School
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