Summary

Overview

Work History

Education

Skills

Personal Information

Timeline

Kelley Knight

NORWICH,CT

Summary

Customer Support Specialist with expertise in issue resolution and client satisfaction. Collaborates effectively in team settings and adapts to dynamic environments. Skilled in communication, problem-solving, and CRM software, delivering consistent results and maintaining high standards.

Overview

years of professional experience

Work History

Patient Care Coordinator

Retreat Behavioral Health

01.2019 - 06.2020

Obtained and analyzed information related to patient treatment in a collaborative manner, focusing on assessment, evaluation, planning, financial counseling, medical records, and integration of care. Acting as the conduit in the collaborative process to meet an individual's and families' comprehensive health needs through communication and available resources to promote quality care. Demonstrated proficiency in reading, writing, and communication, fostering collaboration with colleagues, business professionals, families, and patients. Knowledge of clinical assessment methods, individual and group therapy techniques, and residential treatment programs. Significant understanding of human behavior and motivational interviewing to assist in facilitating change. Comprehensive knowledge of Microsoft and the EMR for the production of appropriate documentation to provide necessary information as it pertains to tailoring clinical resources to satisfy the needs of the patient. Utilized strong time management and organization skills to efficiently complete responsibilities and meet treatment needs of patients.
Coordinated patient intake processes to streamline admission procedures and enhance patient experience.
Developed and implemented care plans in collaboration with multidisciplinary teams to ensure comprehensive patient support.
Managed scheduling of appointments and follow-ups, optimizing clinic workflows for improved efficiency.

Artist Services Coordinator

International Festival Of Arts & Ideas

05.2018 - 07.2019

Coordinated communication with artists/artist companies to ensure seamless preparation for residency with the festival. Acting as advocate and liaison for the artist/artist companies between the artist companies and the festival. Communicating and confirming all artist needs to the respective festival departments for production, residency, and traveling accommodations. Managed compliance with contract terms among all signed parties to uphold standards and expectations. Creating artist/artist companies and Artist Services and Production Itineraries as it pertains to artist residency and traveling. Being the on call, primary point person at all times during artist/artist company residency. Ensured smooth stage operations for artist performances as needed. Handling and dispensing processed payments to artist/artist company upon execution of all contract terms. Compiled and submitted performance and stage management reports to respective departments at the end of each work period.
Created engaging visual art installations for diverse audiences, enhancing cultural appreciation and participation.
Collaborated with cross-functional teams to design thematic concepts, aligning artistic vision with organizational goals.
Led workshops and educational programs, fostering community engagement through interactive artistic experiences.

Hostess/Reservation Specialist

The Study At Yale Hotel: Heirloom Restaurant

03.2014 - 02.2016

Created warm, welcoming reception and dining experiences for high-profile clientele and diverse guests. Providing restaurant accommodations for very small and significantly large parties through reservations and walk-in services using the Open Table App. Mastering the critical use of the Open Table App. Gathered pertinent information regarding individual guests' needs and paired them with the appropriate server to enhance the dining experience. Managed technical aspects of meal service, including floor pacing, planning, and time management, ensuring smooth operations between Front of House and Back of House.
Managed guest seating arrangements to optimize flow and enhance dining experience.
Trained new staff on customer service standards and restaurant policies.
Collaborated with kitchen and waitstaff to ensure timely food delivery.

Personal Home Care Aide

Home Care For The Aging

05.2011 - 01.2014

Provided in-home assistance for elderly and disabled clients with activities of daily living, including light housekeeping, running errands, and maintaining financial records.
Assisted clients with daily living activities, promoting independence and comfort in their homes.
Provided companionship and emotional support, fostering positive relationships with clients.
Administered medications and monitored health conditions, ensuring compliance with care plans.

Child Care Provider/Keyholder

Cuddle Time Daycare Center, LLC

03.2009 - 06.2010

Supervising and maintaining a 2 year old toddler classroom, consisting of 4-8 children at a time. Developed and implemented curriculums, lesson plans, and recreational activities to foster developmental skills in children. Teaching developmental skills, self-feeding, bathroom training, hand washing, speech, vocabulary, and social skill development. Working with an assistant teacher to execute a structured and consistent daily schedule. Facilitated communication with parents through daily reports and weekly one-on-one conferences to ensure engagement and transparency. Maintained the upkeep and cleanliness of the classroom, ensuring compliance with state regulations. Providing optimum care, security, and safety, at all times, for the children and their parents. Third acting supervisor. Supervising breaks, shift transitions, room transitions, opening and closing of classrooms and properly securing the daycare facility upon closing.
Supervised daily activities to ensure safety and well-being of children.
Developed age-appropriate learning materials to enhance educational engagement.
Fostered positive relationships with children and parents to promote effective communication.

Education

Bachelor of Fine Arts - Acting

AMDA College for the Performing Arts

NEW YORK CITY, NY

09.2026

Certificate - Acting

The American Musical & Dramatic Academy