Kelley Lequire
Pigeon Forge,TN
Summary
Detail-oriented professional with a background in data management, customer experience, operations, and administrative leadership, transitioning into the field of Artificial Intelligence and Machine Learning support. Experienced in data accuracy, quality review, documentation, process compliance, and evaluating information against established guidelines, Strong ability to analyze content, identify inconsistencies, and provide reliable feedback to improve outcomes. Seeking to contribute strong judgement, attention to detail, and a commitment to high-quality AI development.
Overview
11
11
years of professional experience
Work History
Site Director
Macon County Schools
Franklin, NC
08.2024 - 06.2026
- Directed daily operations to ensure compliance with educational standards and policies. Collaborated with the Program Coordinator to ensure compliance with all state regulations, including licensing, certifications, curriculum standards, and required documentation.
- Oversaw student enrollment processes, calculated and recorded student fees, applied payments to individual online profiles, and maintained accurate financial records for the program. Provided the necessary information to the Department of Social Services for students on subsidy vouchers.
- Partnered with the Program Coordinator to prepare for and pass state and health department inspections by ensuring proper classroom setup, curriculum compliance, and administrative accuracy. Led crisis management efforts, ensuring safety protocols were followed during emergencies and drills.
- Planned and led structured daily activities and educational programming, delegating responsibilities among six assistants in alignment with state guidelines to ensure high quality performance.
- Successfully managed several projects from inception through completion demonstrating strong project management skills.
- Identified behavioral and cognitive challenges among students, applying appropriate measures needed for a safe learning environment. Coordinated with teachers, counselors, and school staff to ensure each child's individual needs were being met.
- Safeguarded confidential student information by maintaining secure documentation and enforcing need-to-know access policies.
Administration Assistant
Wayah Insurance Group
Franklin, NC
05.2021 - 08.2023
- Generated daily database reports, cross-referenced hundreds of client profiles, ensured accuracy, and investigated/corrected discrepancies.
- Served as liaison between insurance companies, mortgage brokers, insurance adjusters, and car salespeople to ensure timely exchange of required documentation and proof of coverage.
- Served as liaison between insurance companies, mortgage brokers, insurance adjusters, and car salespeople in regards to required documentation exchanges to streamline document processing procedures, reducing turnaround time for client needs.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed client correspondence, ensuring timely responses and fostering positive relationships by providing professional customer service through email, answering the multi-line phone system, delivering messages to staff, and greeting visitors.
- Performed general office administration, including document preparation, filing, bank deposits, and mail distribution.
- Oversaw inventory management for office supplies, balancing cost-efficiency with availability needs.
Assistant Manager
T-Nails
Pigeon Forge, TN
02.2015 - 07.2019
- Assisted manager with daily operations for eight-employee salon, enhancing service delivery in a busy tourist area. Supervised day-to-day operations to meet performance, quality, and service expectations.
- Handled front desk duties including scheduling appointments, answering calls and emails, greeting guests, and processing payments. Streamlined appointment scheduling process, increasing client retention and operational efficiency.
- Assisted with the opening and closing procedures that included daily paperwork, counting the register, calculating card payments, and running report to monitor revenue intake and records, reducing discrepancies.
- Resolved customer concerns with professionalism and a focus on client satisfaction by analyzing customer feedback to refine service offerings.
- Managed and updated business social media pages, and responded to online inquiries and reviews.
- Implemented inventory management system and completed regular inventory counts, optimizing stock levels and reducing waste by forecasting future needs and reducing overhead costs.
- Coordinated promotional marketing initiatives such as raffles, giveaways, and local advertisements to boost sales and enhance brand visibility in the community.
- Ensured cleanliness and sanitation standards were met in accordance to state health codes.
Education
Diploma - High School Diploma
Sevier County High School
Sevierville, TNBachelor of Science - Information Technology
Southern New Hampshire University
NHSkills
- Team Management & Operational Leadership
- Data Entry Accuracy
- Data Validation & Verification
- Data Analysis & Reporting
- Documentation & Record Keeping
- Research & Fact Checking
- Client Relations & Customer Service
- Computer Literacy & Typing
- Digital Tools & Software Adaptability
- Critical Thinking, Analytical Reasoning, & Problem Solving
- Attention to Detail, Consistency, & Accuracy
- Independent Work & Time Management
Timeline
Site Director
Macon County Schools
08.2024 - 06.2026
Administration Assistant
Wayah Insurance Group
05.2021 - 08.2023
Assistant Manager
T-Nails
02.2015 - 07.2019
Bachelor of Science - Information Technology
Southern New Hampshire University
Diploma - High School Diploma
Sevier County High School