Kelley McKoy
Tullahoma,TN
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
7
7
years of professional experience
Work History
Reservation Agent
Brown Forman Corp
Lynchburg, TN
01.2018 - Current
- Advised guests on local attractions and activities available nearby.
- Processed customer payments for reservations.
- Performed daily audits of reservation data to ensure accuracy.
- Assisted customers with special needs or requests such as modifications of tour.
Education
Associate of Science - Medical Assisting
High-Tech Institute - Atlanta
Marietta, GA08-2002
Skills
- Upselling proficiency
- Customer reservations
- Sales
- Computer Reservation Software
- Payment Processing
- Problem-solving aptitude
- Excellent Communication
- Microsoft Office
- Customer Service
- Team Leadership
Timeline
Reservation Agent
Brown Forman Corp
01.2018 - Current
Associate of Science - Medical Assisting
High-Tech Institute - Atlanta
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