Kelley McMullin
Thorndale,PA
Summary
Results-driven baking professional with expertise in food safety, time management, and team leadership. Successfully mentored junior bakers and streamlined operations to reduce waste, contributing to increased efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Baker
Whole Foods Market Inc
Exton, PA
09.2024 - Current
- Oversaw daily production operations, ensuring quality standards and consistency in baked goods.
- Trained and mentored junior bakers on techniques and safety protocols for optimal performance.
- Streamlined inventory management processes, reducing waste through effective stock rotation and usage tracking.
- Maintained compliance with health regulations through regular inspections and adherence to safety practices in the bakery.
- Analyzed sales data to identify popular products, informing future baking schedules and inventory needs for peak performance.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential supplies.
Barista
Starbucks
Devon, PA
08.2021 - 09.2024
Shift Supervisor
Starbucks
Boston, MA
03.2020 - 09.2020
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored new baristas, fostering skill development and team cohesion.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Provided exceptional customer service, resolving issues and enhancing overall guest experience.
- Implemented scheduling processes, optimizing staff allocation during peak periods for efficiency.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Barista
Starbucks
Boston, MA
08.2018 - 03.2020
Barista
Starbucks
Devon, PA
06.2018 - 08.2018
- Prepared and served beverages according to Starbucks standards.
- Operated espresso machines and other equipment efficiently.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Assisted in inventory management, restocking supplies as needed.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Adapted quickly to new products and menu changes, enhancing customer experiences.
- Followed safety protocols to maintain a safe working environment for staff and customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Valley Forge Towers Lobby Assistant
Valley Forge Towers
Valley Forge, PA
09.2015 - 03.2016
- Assisted guests with check-in and check-out processes to enhance customer satisfaction.
- Managed lobby area cleanliness and organization, ensuring a welcoming environment for residents and visitors.
- Provided information on building amenities and local attractions, facilitating resident engagement and community connection.
- Supported event coordination by setting up meeting spaces according to specific requirements and preferences.
- Monitored security protocols in the lobby area, ensuring safety and compliance with facility regulations.
- Handled incoming phone calls and inquiries, delivering accurate information efficiently to maintain communication flow.
- Developed strong rapport with returning clientele, recognizing their preferences and anticipating their requirements for an enhanced stay experience.
- Checked IDs for age-restricted shows in compliance with regulations.
- Performed routine inspections of facilities to identify safety hazards. (Pool chemicals, ensuring workout equipment was operating appropriately, etc)
Kiwi Yogurt
Kiwi Yogurt
Devon, PA
06.2015 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Printmaking
Massachusetts College of Art And Design
Boston, MANo Degree - Business Management
Pennsylvania State University
University Park, PA2028
High School Diploma -
Conestoga High School
Berwyn, PA06-2017
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Adaptive and creative
- Time management
- Basic math
- Professional telephone manner
- Multitasking
- Team cooperation
Timeline
Baker
Whole Foods Market Inc
09.2024 - Current
Barista
Starbucks
08.2021 - 09.2024
Shift Supervisor
Starbucks
03.2020 - 09.2020
Barista
Starbucks
08.2018 - 03.2020
Barista
Starbucks
06.2018 - 08.2018
Valley Forge Towers Lobby Assistant
Valley Forge Towers
09.2015 - 03.2016
Kiwi Yogurt
Kiwi Yogurt
06.2015 - 08.2015
No Degree - Printmaking
Massachusetts College of Art And Design
No Degree - Business Management
Pennsylvania State University
High School Diploma -
Conestoga High School