Kelley Norris

Draper and Kramer Mortgage Corp.

07.2020 - 01.2024

Moved with loan team from Goldwater Bank
Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
Maintained strict confidentiality of customer data in accordance with applicable laws.
Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
Managed conditions sent from underwriting departments.
Resolved document discrepancies with customers in order to complete loan applications accurately.
Actively monitored the daily pipeline to ensure timely closings of loans in process.