Dynamic professional with a proven track record in customer service and multitasking, honed at Chosen 1 Seafood Restaurant. Excelled in guest engagement and complaint resolution, boosting customer satisfaction. Skilled in effective communication and empathy, adept at fostering positive relationships with guests and team members. Demonstrated expertise in hospitality service, enhancing dining experiences and operational efficiency.
Hi, I’m
Kelley Santrock
Server/bartender PCA/HHA
Norwich,CT
Summary
Overview
3
years of professional experience
1
Certification
Work History
Chosen 1 Seafood Restaurant
Hostess /bartender
09.2023 - 06.2024
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Holy Family Home and Shelter
Residential Support Staff Member
11.2022 - 05.2023
Job overview
- Assisted residents in achieving personal goals, supporting them through various life challenges and transitions.
- Supported the development of healthy coping strategies for residents experiencing emotional or behavioral challenges.
- Promoted independence among residents by teaching essential life skills such as budgeting, housekeeping, and time management.
- Increased staff efficiency through active participation in staff meetings, trainings, and shift changeovers while sharing pertinent information about resident progress.
- Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
- Upheld resident privacy by maintaining confidentiality in all interactions involving sensitive information.
- Helped maintain a clean and comfortable living environment by assisting with household chores, meal preparation, and laundry duties.
Recovery Resources LLC
PCA/ HHA
12.2020 - 06.2022
Job overview
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Education
Qvcc Danielson, CT
Associate Degree from Human Services,/addiction And Mental Health
University Overview
Ellis Technical School Danielson, CT
General/hairdressing And Cosmetology from Cosmetology
06.1991
University Overview
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest Engagement
- Guest complaint resolution
- Hospitality service expertise
Certification
- Area of certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
Mandated reporter, certificate in PCA, elder abuse, racial injustice all my certification is up to d
Mandated reporter, certificate in PCA, elder abuse, racial injustice all my certification is up to d
I have all my certification it's up to date recently.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess /bartender
Chosen 1 Seafood Restaurant
09.2023 - 06.2024
Residential Support Staff Member
Holy Family Home and Shelter
11.2022 - 05.2023
PCA/ HHA
Recovery Resources LLC
12.2020 - 06.2022
- Area of certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
Qvcc
Associate Degree from Human Services,/addiction And Mental Health
Ellis Technical School
General/hairdressing And Cosmetology from Cosmetology
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