KELLEY SECCHIAROLI

Improved overall office efficiency by regularly evaluating workflow processes and implementing necessary updates.

• Established strong relationships with patients, creating an environment of trust and open communication.
• Conducted regular performance evaluations for staff members, providing constructive feedback and coaching to support professional growth and development.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving patient satisfaction.
• Established strong working relationships with referring providers through clear communication channels, fostering trust and cooperation within the healthcare community.
• Collaborated effectively with physicians to coordinate imaging services that met both clinical needs and operational efficiency goals.