Kelley Shankel
Spokane,WA
Summary
Seeking sales associate position. I have several years providing excellent customer service working as a medical receptionist, hospitality industry and retail experience.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Inland Northwest Therapy
Spokane, WA
12.2021 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
Medical Receptionist
Airway Heights Physical Therapy
Spokane, WA
10.2018 - 12.2021
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma -
Lawrence High School
Lawrence, KSCommunications -
University of Kansas
Lawrence, KSSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- Payment Collection
- Reminder calls
- Patient Relations
- Medical Records Management
- Documentation
- Mail Management
- Customer Service
- Cash Handling
- Collaboration and Teamwork
- Data Entry
- Insurance Authorizations
- Medical Recordkeeping
Timeline
Medical Receptionist
Inland Northwest Therapy
12.2021 - 08.2023
Medical Receptionist
Airway Heights Physical Therapy
10.2018 - 12.2021
High School Diploma -
Lawrence High School
Communications -
University of Kansas