Summary
Overview
Work History
Education
Skills
Timeline
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KELLEY SMITH

Millbury,MA

Summary

Dynamic leader with proven expertise in logistics management and team leadership, honed at WENDYS and LAQUINTA INN. Excelled in staff development and cross-functional coordination, achieving significant improvements in productivity and customer satisfaction. Skilled in driving process improvements and maintaining high-quality standards, consistently meeting financial targets.

Overview

18
18
years of professional experience

Work History

Manager of Operations

WENDYS
03.2023 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Housekeeping Supervisor

LAQUINTA INN
02.2015 - 03.2023
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

MANAGER

WENDYS
01.2007 - 03.2011
  • Improved safety procedures to create safe working conditions for workers.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.

Education

EARLY CHILDHOOD

GIRLS TRADE
WORCESTER MA

Skills

  • Logistics Management
  • Cross-functional coordination
  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership
  • Goal Setting
  • Inventory Management
  • Schedule Management
  • Employee Motivation
  • Process Improvements
  • Staff Development

Timeline

Manager of Operations

WENDYS
03.2023 - Current

Housekeeping Supervisor

LAQUINTA INN
02.2015 - 03.2023

MANAGER

WENDYS
01.2007 - 03.2011

EARLY CHILDHOOD

GIRLS TRADE

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KELLEY SMITH