Kelley Wrba
Covington
Summary
Dedicated, responsible, and driven individual who excels at prioritizing, completing multiple tasks promptly and accurately, and following through to achieve project goals. Seeking a challenging and rewarding career.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Bank Teller
Hancock Whitney Bank
Covington, LA
04.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Provided exceptional customer service, resolving inquiries and fostering positive client relationships.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Sold and cross-sold bank products to new and existing customers.
Team Lead
Rack Room Shoes
08.2022 - 04.2024
- Collaborated to help succeed in making daily, weekly, and monthly sales plans and tasking goals
- Collaborating with a team to successfully execute floor sets per company standards
- Maintain a full inventory while selling on the floor
- Working with customers to help them get the products that are right for them
- Fielding phone calls and questions while multitasking on the sales floor
- Organized and expedited freight-to-sales floor merchandising
- Operating POS and opening and closing store for business
Project Assistant
Copperhead Studios
01.2020 - 04.2024
- Provide support to owner/artist in day to day studio functions
- Organized and provided direction to ensure project priority and completion
- Manage the business owner’s schedule
- Handle submission for artist’s show and travel bookings
- Lead for select productions and manufacturing of certain pieces
Customer Service Rep/Sales Associate
Kohl’s Corporation
09.2017 - 08.2022
- Collaborated to help succeed in making daily, weekly, and monthly sales plans; conversion plans; and tasking goals
- Collaborating with a team to successfully execute floor sets per company standards
- Working with customers to help them get the products that are right for them
- Fielding phone calls and questions while multitasking on the sales floor
- Operating POS and maintaining a functional customer service area
Education
Bachelor of Arts - Psychology
California State University
Long Beach, CAMaster of Education - undefined
University of Phoenix
Skills
- Detail Oriented
- Customer Service
- Problem Resolution
- Time Management
- Data Entry
- Ambitious
- Goal Oriented
- Written and Verbal Communication
- Microsoft Suite
- Relationship building
Timeline
Bank Teller
Hancock Whitney Bank
04.2024 - Current
Team Lead
Rack Room Shoes
08.2022 - 04.2024
Project Assistant
Copperhead Studios
01.2020 - 04.2024
Customer Service Rep/Sales Associate
Kohl’s Corporation
09.2017 - 08.2022
Master of Education - undefined
University of Phoenix
Bachelor of Arts - Psychology
California State University