KELLI-ANN BYFIELD
Summary
A quick learner dedicated to high levels of customer satisfaction, organized, attentive to detail, self-motivated, and productive. Knowledgeable and proficient in Microsoft Office Suite. Known for high productivity and efficient task completion. Possess specialized skills in needs assessment, excel in communication, empathy, and problem-solving, Committed to supporting administrative duties, team engagement, ensuring successful navigation through complex issues and enhancing client satisfaction.
Overview
10
10
years of professional experience
Work History
Dental Assistant
Honest, Aspen Dental, Sage Dental, Plantation Endo
12.2020 - Current
Travel Consultant
American Express Global Business Travel (GBT)
10.2019 - 10.2020
- Worked with business leadership and clients to develop, coordinate, and implement travel program agendas and itineraries
- Anticipated and provided assistance on potential challenges that arose for the customers
- Provided thorough, friendly, and effective customer service to all customers during the travel booking process
- Answered incoming calls from clients for booking and cancellations
- Handled all follow-up communications with customer/clients to determine best possible solution for problems
- Booked international and domestic business reservations
- Advised clients of required travel documentation and procurement options
- Responding to client’s emails to provide travel quotes, assisted with travel related issues, and refunds
- Managed travel itineraries for corporate clients to ensure seamless experiences.
- Resolved client inquiries and issues related to travel arrangements.
Healthcare Eligibility Liaison & Shareholder Services Administrator
Change Healthcare
02.2016 - 10.2019
- Contacted assigned States for update on member’s Medicare application status
- Reviewed and sent Medicare applications to the assigned State
- Updated Medicare approval or denial notices from the state to member’s file
- Distributed search cards to co-workers, tallied scans, and provided reports to upper management
- Attached documents to events and entered comments into Excel spreadsheet
- Utilized Excel to follow up and track all office proxy events
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained up-to-date records of all interactions with customers or clients.
Education
AAPC CPC - Certified Professional Coder
Unique Academy
02.2026 - 03.2026
Dental Assistant -
AAA School of Dental Assistant
High School - Diploma
Miramar High School
Skills
- Data entry
- Records management
- Team collaboration
- Customer service
- Communication skills
- Detail orientation
- Patient records gathering
- Data confidentiality measures
- HIPAA compliance
- Professionalism and etiquette
Timeline
AAPC CPC - Certified Professional Coder
Unique Academy
02.2026 - 03.2026
Dental Assistant
Honest, Aspen Dental, Sage Dental, Plantation Endo
12.2020 - Current
Travel Consultant
American Express Global Business Travel (GBT)
10.2019 - 10.2020
Healthcare Eligibility Liaison & Shareholder Services Administrator
Change Healthcare
02.2016 - 10.2019
Dental Assistant -
AAA School of Dental Assistant
High School - Diploma
Miramar High School