Kelli Bays
West Mansfield,OH
Summary
Organized and detail-oriented administrative professional with leadership experience in training, operations coordination, and process improvement. Strong background in onboarding, documentation management, reporting, and cross-team communication. Seeking a Monday–Friday office role where I can contribute strong organizational skills, data tracking experience, and a proven ability to support teams and improve workflow efficiency.
Overview
21
21
years of professional experience
Work History
Learning Trainer
Amazon CMH2
Obetz, OH
04.2024 - Current
- Facilitated onboarding and training for over 300 new associates, achieving a 92% retention rate.
- Facilitated structured orientations to ensure comprehensive understanding of company policies, procedures, and compliance standards.
- Oversaw maintenance of training records and performance data tracking within internal systems.
- Evaluated employee performance metrics to uncover trends and propose enhancements.
- Engaged with leadership to provide updates on training progress and workforce readiness.
Process Assistant
Amazon CMH2
Obetz, Ohio
08.2020 - 04.2024
- Compiled comprehensive operational reports detailing performance metrics and workflow efficiency.
- Oversaw daily operations to ensure adherence to company standards and timely completion of tasks.
- Partnered with leadership to enhance workflow efficiency and minimize processing delays.
- Facilitated scheduling coordination and optimized workforce planning processes.
- Facilitated effective communication between associates and management to enhance collaboration.
Front Desk Manager
Holiday Inn Airport Hotel & Conference Center
Columbus, OH
07.2005 - 08.2010
- Oversaw front desk operations and streamlined administrative documentation processes.
- Managed processing of employee time sheets and payroll information with precision and efficiency.
- Streamlined organization of guest records and financial documentation.
- Assisted in organizing staff schedules to ensure smooth operations. Supported the execution of performance evaluations to enhance team productivity.
- Addressed customer concerns with professionalism, enhancing guest satisfaction and loyalty.
Education
Columbus State Community College
Columbus, OHHamilton Township High School
Obetz, OHSkills
- Administrative Support
- Employee Onboarding & Training
- Data Entry & Reporting
- Microsoft Office (Word, Excel, Outlook)
- Documentation & Record Management
- Process Improvement
- Customer Service
- Team Coordination
- Payroll & Timekeeping Support
- Performance Tracking
Timeline
Learning Trainer
Amazon CMH2
04.2024 - Current
Process Assistant
Amazon CMH2
08.2020 - 04.2024
Front Desk Manager
Holiday Inn Airport Hotel & Conference Center
07.2005 - 08.2010
Columbus State Community College
Hamilton Township High School