Kelli A Beaver
Enola,PA
Summary
Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Rideshare Driver
Lyft
Harrisburg, PA
08.2018 - Current
- Pointed out landmarks and other points of interest to passengers.
- Maintained 5 star rating from passengers spanning more than 500 rides
- Followed company guidelines and policies when interacting with passengers.
- Delivered passengers to destinations safely and on time.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Followed applicable traffic regulations and traffic laws.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Helped passengers with luggage and politely answered questions.
- Responded with ease to sudden changes in routes and schedules.
- Remained calm and poised in emergent situations.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Inspected vehicles to confirm safe and fully-functioning working condition.
City Straight Truck Driver
Pitt Ohio LLC
Harrisburg, PA
08.2018 - 11.2020
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Monitored and managed fuel consumption and expenses for management reporting.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated Class B trucks to deliver loads as far as 100 miles from home location.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Filled out load paperwork and DOT-mandated log books.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Protected people and equipment from hazardous materials by using correct procedures.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maximized load safety by balancing, securing, and weighing products.
- Fostered positive working relationships with regular customers.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Kept detailed records of deliveries and money received from customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Minimized company liability and risks to loads by obeying traffic laws.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified contents of inventory loads against Bills of Lading.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
Professional School Bus Driver
Rohrer Bus Service
Duncannon, PA
04.2014 - 08.2018
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Assisted in loading and unloading students and belongings.
- Attended pre-trip meetings to support safe transport of students.
- Executed proper and timely loading and unloading of passengers.
- Obeyed federal, PA and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted in training new drivers and maintaining driver certifications.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Created and enforced bus rules and kept expectations posted.
- Drove bus along assigned route, picking up students.
- Taught students first-aid and emergency protocols in case of emergency.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Identified and reported mechanical problems and safety hazards.
- Transported passengers safely along prescribed routes according to tight schedules.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Maintained accurate and up-to-date route and time logs.
- Enforced student behavior policies and responded to student emergencies.
- Maintained PA driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Completed logbooks, incident reports and other daily paperwork.
- Worked closely with school administration and transportation to maintain smooth operations.
- Administered first aid to passengers in need.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Recorded bus route and made notes for substitute drivers.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Supervised students during loading, unloading and on bus.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Sales Associate
Aflac
Harrisburg, PA
08.2012 - 02.2013
- Generate, qualify and run all leads independently
- Meet with Business owners and then employees to do a presentation
- Follow up to write business and complete all necessary paperwork
- Assist in recruiting new associates
- Attend meetings on Mondays and Tuesday mornings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Engaged with customers to build rapport and loyalty.
- Set and achieved company defined sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stayed current on company offerings and industry trends.
- Solved customer challenges by offering relevant products and services.
Regional Program Administrator
CUSO Financial Services L.P Wealth Management
Harrisburg, PA
01.2010 - 08.2012
- Handle all receptionist duties, mail, as well as acting as a sales assistant for an advisor in the office
- Answered a switchboard phone and route calls accordingly
- Assist clients with withdrawals.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Maintained and updated project related documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Created reports, presentations and other materials for executive staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
Server Trainer/ Lead server
Chili's Grill and Bar
Mechanicsburg, PA
03.2007 - 01.2009
- Ensure exceptional dining experience to all guests and build a base of regulars
- Train new servers
- Was ranked #1 in store among 40 servers
- Was #1 in store for St Jude fundraiser, # 3 in district and in the top 25 in the company
- Built and maintained professional relationships with vendors and suppliers.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided coaching and mentoring to employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
PA
Hoover Rehabilitation Services Inc
Camp Hill, PA
06.2000 - 03.2002
- Helped managers with daily checklists and last-minute requirements.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Delivered daily direct support to clients with disabilities and disadvantages.
- Remained calm and composed in tense situations involving angry or upset customers.
Assistant Manager
Sheetz Inc, Display Preference
08.1998 - 01.2000
- Ordered food and utensil supplies for the store, handled customer complaints, hired employees, trained employees and unfortunately sometimes disciplined employees
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled store meetings, performed customer service, handled money transactions for the day, made bank deposits, ordered money for the store, performed quality control, and handled routine inspections of areas of potential danger
- Also checked in vendors and verified the sales slips matched the products being brought into the establishment
- Other miscellaneous duties also involved
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- Employer Name
Education
STC Interactive -
Academy of Medical Arts And Business
High School Diploma -
East Pennsboro Area Senior High School, Education
Enola, PA06.1990
Skills
- Goal Attainment
- Suggestive Selling
- Store Opening and Closing
- Verbal Communication
- Guest Satisfaction
- Time Management
- Recruiting and Hiring
- Excellent People Skills
- Handling Customer Complaints
- Cash Handling Accuracy
- Policy and Procedure Adherence
- Cash Drawer Balancing
- Billing and Payment Processing
- Staff Training and Onboarding
- Multitasking Strengths
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
- OK Certifications / Licenses , Title Series 6 Securities Issuing Organization
- Certifications / Licenses , Series 6 Securities, FINRA - Pennsylvania
- CERTIFICATIONS / LICENSES , Series 6 Securities, FINRA - Pennsylvania
Timeline
Rideshare Driver
Lyft
08.2018 - Current
City Straight Truck Driver
Pitt Ohio LLC
08.2018 - 11.2020
Professional School Bus Driver
Rohrer Bus Service
04.2014 - 08.2018
Sales Associate
Aflac
08.2012 - 02.2013
Regional Program Administrator
CUSO Financial Services L.P Wealth Management
01.2010 - 08.2012
Server Trainer/ Lead server
Chili's Grill and Bar
03.2007 - 01.2009
PA
Hoover Rehabilitation Services Inc
06.2000 - 03.2002
Assistant Manager
Sheetz Inc, Display Preference
08.1998 - 01.2000
STC Interactive -
Academy of Medical Arts And Business
High School Diploma -
East Pennsboro Area Senior High School, Education
Working with animals of all kinds.
I am an animal lover of most kinds. Snakes and large spiders are not my favorite things . I can appreciate their beauty and functionality in the world and choose to let them be to themselves as much as possible. I have a long history of working with dogs, cats, birds and horses. I learned to groom our poodles and took over clipping them when my mother developed severe carpal tunnel syndrome. I have obedience and aggression trained dogs in the past and most recently, obedience trained the most hard headed boxer on earth. I have assisted in breaking horses and generally love being around animals. I am a firm believer in rescuing an animal whenever possible and understanding it is a lifelong commitment.