Kelli Butler
Farmington
Summary
Dynamic customer service manager with over 10 years of experience in team building and quality assurance. Expertise in time management and decision-making, resulting in streamlined processes and improved customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Rangeley IGA
Rangeley
05.2016 - 03.2026
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Mentored staff on best practices in conflict resolution and customer engagement strategies.
- Collaborated with departments to streamline processes and improve overall customer experience.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coordinated employee work schedules to ensure adequate coverage during peak hours.
- Oversaw front end operations to ensure a clean and organized customer environment.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Operated cash register to efficiently process customer transactions and maintain accurate sales records.
- Balanced cash registers at the end of each shift to ensure accurate cash flow.
- Processed daily bank deposits to secure company funds and maintain financial accuracy.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Deli Manager
Rangeley IGA
Rangeley, ME
01.2021 - 03.2025
- Supervised daily deli operations, ensuring consistent quality and presentation of products.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained and mentored staff on food safety standards and customer service excellence.
- Developed efficient inventory management processes to minimize waste and optimize stock levels.
- Collaborated with vendors to source high-quality ingredients while negotiating favorable terms.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Set schedules for 8 staff by planning and designating shifts and hours.
Closing Manager
Rangeley IGA
Rangeley, ME
05.2016 - 01.2021
- Supervised closing operations to ensure compliance with company policies and procedures.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Prepared registers for closing shift and assigned team member positions while maintaining a high level of guest service.
- Trained and mentored staff on efficient cash handling and customer service protocols.
- Developed schedules that optimized staff allocation during peak hours for improved service delivery.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
Cashier/Deli Clerk
Looney Bin Variety
Rangeley, ME
08.2014 - 05.2016
- Processed transactions accurately using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained cleanliness and organization of checkout area.
- Trained new cashiers on store policies and operational procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Assembled lunch and breakfast sandwiches daily, focusing on freshness and customer preferences.
- Operated fryer to prepare items for grab-and-go warmers, ensuring timely service..
- Prepared pizzas by assembling ingredients and baking them to order.
Education
Associates - Business Management
Katherine Gibbs Boston
Boston, MA06-1999
GED -
Winthrop High School
Winthrop, MA05-1992
Skills
- Customer service
- Customer satisfaction
- Client orientation
- Customer relations
- Handling escalations
- Conflict resolution
- Decision-making
- Time management
- Financial oversight
- Team building and leadership
- Exceptional interpersonal communication
- Microsoft Office
Certification
Serv-Safe Certified
Timeline
Deli Manager
Rangeley IGA
01.2021 - 03.2025
Customer Service Manager
Rangeley IGA
05.2016 - 03.2026
Closing Manager
Rangeley IGA
05.2016 - 01.2021
Cashier/Deli Clerk
Looney Bin Variety
08.2014 - 05.2016
Associates - Business Management
Katherine Gibbs Boston
GED -
Winthrop High School