Kelli Clark
Edinburg
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering growth.
Overview
13
13
years of professional experience
Work History
Owner/Operator
KC Clean Slate Cleaning Co.
01.2026 - Current
- Managed all daily business operations including scheduling, customer communication, invoicing, recordkeeping, and supply management
- Coordinated residential and commercial service appointments while maintaining strong time management and organization
- Demonstrated strong attention to detail while ensuring high standards of cleanliness, safety, and quality control
Training And Operations Manager
Diamond Braces
01.2024 - 01.2026
- Analyzed key performance indicators to uncover trends and improve business processes, including the establishment of a bonus structure to incentivize team performance and increase sales.
- Completed performance business reviews with offices, creating targeted action plans that contributed in 6 career advancement opportunities for managers.
- Designed and implemented comprehensive training programs for onboarding and ongoing education leading to a 15% increase in conversion.
- Collaborated with recruitment teams to identify and secure top talent for over 65 locations.
Operations Manager
SmileDirectClub
01.2021 - 01.2023
- Served as a point of contact building strong relationships with 120 US and Canada locations through various communication channels, addressing objections, and operational support successfully.
- Facilitated complex conversations with staff to resolve customer and location concerns, resulting in a 13% improvement in customer satisfaction.
- Developed data-driven Standard Operating Procedures (SOP's) for continuous improvement initiatives including an Intraoral Scan Training Webinar resulting in a 30% decrease in customer rescans.
- Led the facilitation of live onboarding training and crafted Learning Management System Courses for field staff and leaders, yielding a 4.95 star rating on the team members' learning proficiency.
- Responsible for analyzing reports encompassing labor, operational activities, and department metrics, translating the data into a visual presentation for stakeholders to initiate necessary actions.
Area Manager In Training
SmileDirectClub
01.2018 - 01.2021
- Conducted training sessions for new locations in the region during grand openings, enhancing both sales performance and operational excellence. This initiative led to new locations achieving company results four weeks ahead of the average timeline.
- Consistently addressed business and customer needs at a high-volume location, serving an average of 120 customers weekly. Accomplished this by effectively organizing schedules, managing inventory, and providing appropriate training to meet anticipated demands.
- Achieved a conversion rate of 78% for clients opting to purchase clear aligners, surpassing company goal by 8%.
Store Manager
Rue21
01.2013 - 01.2018
- Maintained high store standards in merchandising, security and visual presentation leading to an 8% reduction in loss prevention, surpassing the company's target of 1.75%.
- Surpassed company targets at a high-volume location by consistently training an average of 25 employees to actively listen and provide quality support to customers.
- Delivered training and visual support for district locations and the launch of new shops, ensuring a consistent and positive customer experience.
Education
High School -
Jay M. Robinson High School
Concord, NCSkills
- Customer Service
- Data Analysis Reporting
- Quality Assurance and Compliance
- Process Improvement
- Team Collaboration
- Sales
- Strategic Planning
- Adaptability
- Communication
Timeline
Owner/Operator
KC Clean Slate Cleaning Co.
01.2026 - Current
Training And Operations Manager
Diamond Braces
01.2024 - 01.2026
Operations Manager
SmileDirectClub
01.2021 - 01.2023
Area Manager In Training
SmileDirectClub
01.2018 - 01.2021
Store Manager
Rue21
01.2013 - 01.2018
High School -
Jay M. Robinson High School
TECHNICAL SKILLS
- Adobe Creative Cloud
- Articulate
- ClickUp
- Django
- Learning Management Systems (LMS)
- Looker
- Microsoft 365
- Microsoft Office Suites (Proficient in Excel, PowerPoint, SharePoint, and Word)
- Microsoft Teams
- Monday.com
- UltiPro UKG
- Zoom