Kelli Hillyer
Illiopolis,IL
Summary
Dependable worker with knowledge of customer service, data entry and records management. Highly organized and self motivated, with excellent communication and experienced typing skills. Excellent ability to prioritize tasks and meet deadlines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Works effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
9
9
years of professional experience
Work History
Operations Associate
SECRETARY OF STATE
Springfield, IL
10.2022 - Current
- Reviews microfilm documents and abstracts.
- Responds to a variety of complex phone and email inquiries pertaining to driving records.
- Review requests for driver license renewals, extensions, duplicates, and/or upgrade packets for out-of-state Illinois residents.
- Reviews documents submitted by Illinois Department of Corrections liaison to process state identification cards.
- Reviews documents for Homebound State ID program; processes state identification cards.
Public Service Representative
SECRETARY OF STATE
Springfield, IL
10.2020 - 10.2022
- Administered vision, written, and road examinations to applicants.
- Entered applications or other driver's license-related forms onto the computer terminal.
- Operated photographic equipment.
- Balance cash, checks, and credit card machines.
- Performed cashier duties for driver's license fees.
Contractual
SECRETARY OF STATE
Springfield, IL
06.2019 - 10.2020
- Reviews microfilm documents and abstracts.
- Responds to a variety of complex phone and email inquiries pertaining to driving records.
- Review requests for driver license renewals, extensions, duplicates, and/or upgrade packets for out-of-state Illinois residents.
Contractual
SECRETARY OF STATE
Springfield, IL
05.2015 - 10.2018
- Opened and sorted mail
- Logged tracking numbers into 3270 program
- Answered complex phone inquiries from car dealerships, Secretary of State facilities, and the general public regarding the titling process
- Audited and reviewed incoming title work from dealerships, Secretary of State facilities, and the general public.
Education
Pleasant Plains High School
Pleasant Plains, IL12.2012
Skills
- Typing
- Computer literacy
- Communication skills
- Microsoft Word
- Documentation review
- English
- Microsoft Excel
- Customer Service
- Time management
Timeline
Operations Associate
SECRETARY OF STATE
10.2022 - Current
Public Service Representative
SECRETARY OF STATE
10.2020 - 10.2022
Contractual
SECRETARY OF STATE
06.2019 - 10.2020
Contractual
SECRETARY OF STATE
05.2015 - 10.2018
Pleasant Plains High School
Similar Profiles
Quantez McDonaldQuantez McDonald
Public Service Representative at SECRETARY OF STATEPublic Service Representative at SECRETARY OF STATE
Anna KovalchukAnna Kovalchuk
Public Service Representative 4 at Secretary of StatePublic Service Representative 4 at Secretary of State
Nathan OwensNathan Owens
Administrative Support Assistant at Secretary of StateAdministrative Support Assistant at Secretary of State
Annette RangelAnnette Rangel
Customer Service Representative at Secretary of StateCustomer Service Representative at Secretary of State
Makenna FordMakenna Ford
Care Provider at Home IntestandCare Provider at Home Intestand